Giovanni Montalvo Lemus
Half Moon Bay,CA
Summary
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
5
5
years of professional experience
Work History
Lead Ramp Service Agent
Southwest Airlines
09.2018 - Current
- Enhanced ramp safety by implementing strict protocols and training sessions for team members.
- Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
- Coordinated with airline representatives to ensure timely flight departures and arrivals.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Mentored junior staff members, enhancing their skills and contributing to overall team success.
- Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Connected electrical power unit and hoses to aircraft.
- Stocked aircraft cabins with necessary equipment and supplies.
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
Education
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2018
Skills
- Coaching and Mentoring
- Hazardous Materials Handling
- Baggage Handling
- Airside Operations
- Problem Solving
- Ramp Safety Procedures
- Airport Security Regulations
- Flight Scheduling Coordination
- Training and Development
- Emergency Response
- Equipment Maintenance
- Aircraft Towing
- Six Sigma Methodologies
- Load Planning
- Decision Making
- Aviation Regulations
Languages
Spanish
Native or Bilingual
Affiliations
- President of the Sheriffs Activities League - 2000+ Community Service Hours
Timeline
Lead Ramp Service Agent
Southwest Airlines
09.2018 - Current
High School Diploma -
Half Moon Bay High School
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