Margaret Rodas
Fords,NJ
Summary
Providing successful, fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Ferraro's Restaurant
Westfield, NJ
08.2021 - Current
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales
Maxon Buick GMC
11.2017 - 03.2020
- Worked in high intensity situations with customers and maintained good customer flow
- Used a consultative selling process to match the best vehicle to the customers needs
- Provided friendly help while building customer relationships, resulting in an increase in customer satisfaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
Sales
American Income Life Insurance
02.2017 - 08.2017
- New Jersey Life Producer license
- Providing supplemental benefits to working families
- Working in Financial services; outside sales.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Certification Makeup Artistry
Associates - Criminal Justice
09.2016
Skills
- Problem Solving
- Team player
- Exceptional Customer Service
- First Aid/CPR
- Interpersonal Communication
- Transactions and Cash Handling
- Relationship Building
- Hospitality service expertise
- Adaptable and Flexible
- Sales expertise
Certification
- CFR - Certified First Responder; Fire Fighter 1&2
- BLS/CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server - Ferraro's Restaurant
08.2021 - Current
Sales - Maxon Buick GMC
11.2017 - 03.2020
Sales - American Income Life Insurance
02.2017 - 08.2017
Robert Finance Academy - , Certification Makeup Artistry
Essex County College - Associates, Criminal Justice