Margaret Rogers
Manchester,KY
Summary
I'm a self motivated and dedicated employee with a good work ethic and a strong desire to further advance myself within my chosen life long career path with Dismas Charities . I have a solid background in reliability, consistency, fairness, and good attendance. As well as a skilled communicator with a lot of experience with numerous different detail-oriented organizational skills. Thank you for your consideration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resident Monitor
Dismas Charities
Manchester, KY
09.2021 - Current
- Maintained an environment that is conducive to our agency philosophy and humane living conditions
- Enforced Residential Program Rules and Regulations in a firm, fair and consistent manner; and follows appropriate reporting procedures for violations
- Assured resident movement follows facility procedures; monitors residents entering and leaving program by following the established sign-in and sign-out procedures
- Maintained, controlled and documented all transactions regarding medications, first-aid supplies, mail, visitors, and telephone calls.
- Responsible for handling crisis and emergency situations in program, calling for assistance when needed, and documenting all such incidents per agency policy
- Conducted visual head counts, isolation checks, facility shakedowns, and resident searches according to approved policies/procedures
- Provided urine surveillance services as required including conducting, processing and documenting substance abuse testing
- Conducted pat-downs, hand-wand searches, dorm, locker and vehicle searches for contraband
- Administered alcohol breath analyzer on residents coming back into the facility
- Processed new intakes coming from prison or society
- Monitored cameras for suspicious activities of persons leaving or coming into the facility
- Assisted and supported Counselors with resident Program Plans.
- Gave every resident and staff member due respect and support.
- Maintained safety and control of facility residents.
Assistant Manager
Pizza Hut
Manchester, KY
07.2013 - 09.2021
- Assisted General Manager with daily operations of the restaurant and associates (formulating work schedules, inventory control, making deposits, filing paperwork, etc.)
- Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses
- Performing other tasks as directed by management
- Trained and develop other management staff and team members
- Supporting management team and General Manager in their operational decisions
- Maintaining a cooperative and harmonious working relationship between management team and your crew
- Follows company dress code standards as specific for Assistant Restaurant Manager
- Plans and prepares work schedules to provide the best possible level of customer service and floor coverage
- Assisted in all dining room and kitchen activities including serving, busting, hosting, food running, cooking, prepping, boxing and directing associates and covering breaks
- Maintained visible presence on restaurant floor during high volume service times
- Complied with kitchen sanitation and restaurant safety standards
- Completed inventory audits to identify losses and project demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Tricare (Military Insurance) CSR
Senture
Annville, KY
02.2017 - 03.2019
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery.
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Notified law enforcement of threats to self-harm or harm others to help coordinate appropriate responses.
- Connected patients to trained workers to handle advanced mental health issues.
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Calmed angry callers, repaired trust, located resources for problem resolution and design best-option solutions
- Managed a high-volume workload within a deadline-driven environment
- Retrieved information of varying complexity such as: names, addresses, socials, birth dates, payment methods, and other confidential information from customers
- Inputted the information gathered into the appropriate computer system applications to update records, process insurance applications and obtain information to others
- Kept records of customer interactions or transactions, recording details of inquiries
- Referred unresolved customer grievances to designated departments for further assistance
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Data Entry Clerk
Serco
London, KY
05.2016 - 09.2018
- Complete time-sensitive and confidential database projects for external clients according to project specifications
- Managed team of data entry technicians during a special project for a new client, earning excellent feedback and helping secure exclusive five-year contract
- Created customized Microsoft Excel database to replace outdated, proprietary third-party software, reducing annual software budget by 60%
- Collaborate with customer relationship management professionals to improve functionality and security of client information database
- Provide assistance and training to data entry interns
Education
High school diploma -
Clay County High School
05.2015
Some College (No Degree) - Psychology Major
Eastern Kentucky University
Richmond, KYSkills
- Restaurant Management (8 years)
- Food Preparation
- Cash Handling
- Supervising Experience (8 years)
- Inventory Control (8 years)
- Microsoft Word (10 years)
- Typing (10 years)
- Sales support (8 years)
- Filing (8 years)
- Quality Assurance
- First Aid and CPR
- Reporting and Documentation
- Food Safety Certified
- Suicide Risk Assessments
- Crisis Interventions
- Confidential Record keeping
- Safety and Risk Assessments
- Recommending Resources
- Inventory Tracking
Certification
- First aid and CPR certified
- Food Safety certified
- ServSafe
Timeline
Resident Monitor
Dismas Charities
09.2021 - Current
Tricare (Military Insurance) CSR
Senture
02.2017 - 03.2019
Data Entry Clerk
Serco
05.2016 - 09.2018
Assistant Manager
Pizza Hut
07.2013 - 09.2021
High school diploma -
Clay County High School
Some College (No Degree) - Psychology Major
Eastern Kentucky University
- First aid and CPR certified
- Food Safety certified
- ServSafe
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