Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Margaret Rosenhagen

Summary

Experienced with client relationship management, leveraging strong communication skills to build lasting partnerships in small business sector. Utilizes strategic sales techniques to identify and meet client needs, enhancing overall business performance. Track record of applying analytical thinking to develop and implement effective sales strategies.

Overview

8
8
years of professional experience

Work History

Small Business Sales Consultant

American Express
07.2024 - Current
  • Build relationships with business owners and recommend American Express solutions tailored to their needs
  • Conduct outbound calls to businesses with $500K-$10M in annual revenue using targeted lists
  • Engage in consultative sales to identify customer needs and recommend appropriate business card products
  • Maintain in-depth knowledge of American Express business solutions to effectively communicate features and benefits
  • Manage a sales pipeline, address objections, and close sales efficiently
  • Continuously develop key selling skills, including rapport building, objection handling, and consultative techniques

Lead Hostess

Francine restaurant
12.2022 - 07.2024
  • Managed a high-volume restaurant with varying levels of customer traffic, implemented flexible scheduling and resource allocation strategies
  • Successfully handled peak dining hours, minimizing wait times, and ensuring smooth operations
  • Effectively resolved customer complaints and issues, utilizing strong communication and conflict-resolution skills to ensure customer satisfaction which made 50% of our regulars always come back
  • Exhibited dedication to creating a positive guest experience and effectively coordinating front of house operations
  • Recognized for performance and promoted to the role of lead host, where I successfully mentored the team of hosts

Hostess

Blanco Borgata
04.2017 - 07.2019
  • Recognized the importance of the first impression on guests
  • Implemented a personalized greeting system for guests, creating a welcoming atmosphere
  • Received positive feedback and high customer satisfaction
  • Identified areas for improvement in team collaboration
  • Organized regular team meeting sessions to enhance communication and cooperation among hosts, leading to a more cohesive work environment and improving teamwork
  • Identified opportunities to maximize reservation capacity, developed a strategy to optimize reservation scheduling, resulting in an increase in daily covers and provided guests with more convenient booking options

Education

Bachelor of Science - Business Management

W. P. Carey School of Business, Arizona State University
Tempe, AZ
05.2024

Skills

  • CRM efficiency
  • Microsoft Excel
  • Microsoft PowerPoint
  • Problem-solving abilities
  • Organizational skills
  • Team collaboration
  • Objection handling
  • Cold calling
  • Sales pipeline management
  • Goal oriented

Timeline

Small Business Sales Consultant

American Express
07.2024 - Current

Lead Hostess

Francine restaurant
12.2022 - 07.2024

Hostess

Blanco Borgata
04.2017 - 07.2019

Bachelor of Science - Business Management

W. P. Carey School of Business, Arizona State University

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Margaret Rosenhagen