Margaret Ross

Managed $4.5 million grant, ensuring timely fund distribution to homeless veterans.

Oversaw operational costs for federal grant, maintaining budget compliance.

Developed training materials and facilitated workshops to enhance staff capabilities.

• Monitored compliance with regulatory standards and internal policies to uphold operational integrity.
• Managed vendor relationships and negotiated contracts for essential services.
• Analyzed data trends to support informed decision-making processes.
• Provided technical assistance on operational issues to improve program effectiveness.
• Evaluated program services through analysis of data from surveys and focus groups.

• Conceptualized innovative solutions and presented new ideas to stakeholders.
• Coordinated interdepartmental activities to enhance performance and expedite workflows.
• Analyzed challenges and developed strategies to ensure program sustainability and growth.
• Created incentive and training programs that successfully reduced employee turnover.
• Managed staff, financial resources, and key performance indicators to optimize operations.
• Fostered relationships to cultivate a positive workplace culture.
• Recruited, hired, and trained employees on operational standards and performance expectations.
• Promoted work-life balance initiatives to boost staff morale.

• Created incentive and training programs to reduce employment turnover significantly.
• Coached direct reports on daily operations, client care, and project planning.
• Collaborated with the Director and the Division Director to develop new services during COVID-19.
• Managed purchasing and inventory for medical and PRP supplies efficiently.
• Oversaw recordkeeping and reporting to ensure compliance with processing guidelines.
• Implemented billing procedures while auditing and reconciling client files annually.
• Promoted

• Compiled statistical data and authored reports detailing program outcomes.
• Identified opportunities for enhancing program initiatives and operations.
• Developed and delivered educational presentations on various program initiatives.
• Promoted awareness of program goals through targeted outreach efforts.

• Cultivated strong relationships with clients and families through effective communication.
• Monitored client behaviors and progress to swiftly identify necessary interventions.
• Prepared clients for public outings, ensuring safety and appropriate conduct throughout activities.
• Provided emotional support to clients, vigilantly observing behavioral changes for potential risks.
• Developed lesson outlines and plans for day program groups to enhance engagement.
• Managed office communications by answering phone calls, responding to emails, and scheduling appointments with treatment teams and external doctors.

Promoted

• Provided personalized accommodations and extra assistance to students, enhancing educational assessments.
• Collaborated with teachers to create effective, tailored learning strategies for student success.
• Fostered positive attitudes by communicating affirmatively with all students.
• Developed customized classroom environments in partnership with teachers to meet diverse student needs.
• Conducted one-on-one meetings with special needs students, implementing targeted behavioral plans.
• Advised instructors on urgent student behavior issues requiring immediate intervention.