Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Ruby

Fenton,Michigan

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Union Joints. Proven ability to engage guests and ensure order accuracy in high-volume dining environments. Recognized for fostering team collaboration and enhancing customer satisfaction through personalized service and effective communication.

Overview

7
7
years of professional experience

Work History

Server

Union Joints
02.2025 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Farm Laborer

Wegener Farm
05.2023 - 08.2025
  • Watered plants during growing seasons and closely monitored crops for growth progress or issues.
  • Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
  • Expedited harvest process by utilizing efficient picking techniques to maximize productivity during peak seasons.
  • Weeded gardens with garden forks, hoes and trowels, regularly using mulch mixed in with pre-emergent to prevent weeds from germinating.
  • Assisted in the development of sustainable farming practices to minimize environmental impact.
  • Harvested crops at proper time for maximum yield and quality.
  • Prepared land for planting crops to sow seeds for successful harvests.
  • Applied nutrients to soil to enhance crop growth and development.
  • Cleared land and prepared soil for planting by tilling, grading and adding organic matter.
  • Trimmed and removed unwanted plant growth to improve health and yield of crops.

Front Desk Agent

Best Western Hotel
10.2024 - 01.2025
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Sales Associate

Wild Bills Tobacco
10.2023 - 06.2024
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Toll Attendant

Kensington Metropark
04.2023 - 09.2023
  • Evaluated and reported toll booth operational issues to supervisors, leading to continuous improvement in overall facility performance.
  • Operated electronic toll collection equipment proficiently, ensuring accurate fee calculations for motorists.
  • Facilitated emergency response efforts by communicating incidents promptly to supervisors and responding appropriately according to protocol.
  • Maintained knowledge of current toll rates, schedules, policies, and procedures to provide accurate information to customers.
  • Reduced wait times for motorists by processing transactions quickly and accurately.
  • Managed high-stress situations calmly during unexpected events like accidents or severe weather conditions.
  • Operated toll collection equipment and processed toll payments accurately.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.

Delivery Driver

Jet's Pizza
05.2020 - 02.2022
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.

Host

Mexican Fiesta
06.2018 - 06.2019
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Sales Associate

Michaels Arts and Crafts
08.2018 - 04.2019
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

Associate of Applied Science - Environmental Science

Washtenaw Community College
Ann Arbor, MI
04-2026

High School Diploma -

Hartland High School
Hartland, MI
05-2018

Skills

  • Strong work ethic
  • Task prioritization
  • Guest engagement
  • Exceptional customer service
  • Team collaboration
  • Order accuracy
  • Cash handling
  • High volume dining

Timeline

Server

Union Joints
02.2025 - Current

Front Desk Agent

Best Western Hotel
10.2024 - 01.2025

Sales Associate

Wild Bills Tobacco
10.2023 - 06.2024

Farm Laborer

Wegener Farm
05.2023 - 08.2025

Toll Attendant

Kensington Metropark
04.2023 - 09.2023

Delivery Driver

Jet's Pizza
05.2020 - 02.2022

Sales Associate

Michaels Arts and Crafts
08.2018 - 04.2019

Host

Mexican Fiesta
06.2018 - 06.2019

Associate of Applied Science - Environmental Science

Washtenaw Community College

High School Diploma -

Hartland High School

Similar Profiles

CREATE PROFILE
Margaret Ruby
Want your own profile? Build for free at LiveCareer.com