MARGARET SAENS
Monterey,CA
Summary
A highly experienced Store Manager with 13 years of experience in managing store employees in a fast-paced environment through proactive communication and positive feedback. Processes excellent organizational, communication, and problem solving skills to ensure successful store operations
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Overview
13
13
years of professional experience
Work History
Service Advisor
CDJR Morgan Hill
10.2024 - Current
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Coordinated with parts department to determine availability of necessary components.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Store Manager
Wheel Works
01.2012 - 10.2024
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Recruited and trained high-potential new staff members
- Develop qualify customer service, resolving problems politely and promptly
- Coordinate payroll and bookkeeping functions
- Oversee store daily operations
- Sell any service/tires to customers
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Oversaw daily sales which resulted in customer retention
- Trained and guided team members to maintain high productivity and performance metrics.
- Organized and detail-oriented with a strong work ethic.
Education
High School -
Independent Studies
01.2004
Skills
- Employee Motivation
- Goal Setting
- Training Management
- Business Leadership
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Workflow management
- Performance goals
- Customer retention
Languages
Spanish
Full Professional
Timeline
Service Advisor
CDJR Morgan Hill
10.2024 - Current
Store Manager
Wheel Works
01.2012 - 10.2024
High School -
Independent Studies
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