Margaret Samsel
Summary
Licensed Cosmetologist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Hairstylist
JCPenney Salon
07.2023 - 11.2023
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Hairstylist Booth Renter
Serenity 808 Salon
11.2022 - 06.2023
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Hairstylist Booth Renter
Salons By JC
07.2020 - 10.2022
- Owned and operated my own full service salon, Hair by Margaret Samsel.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Answered phone calls and emails to schedule client appointments.
- Offered professional cuts, color services and extensions to salon customers.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
Receptionist
At The Ritz Salon
05.2018 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Restaurant Hostess
CJS Palace
10.2016 - 03.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Cosmetology License - Cosmetology
Milan Institute of Cosmetology
Reno, NV03.2022
High School Diploma -
Spanish Springs High School
Sparks, NV06.2018
Skills
- Client Education
- Chemical Mixing and Application
- Hairstyling
- Facials and Makeup Applications
- Active Listening
- Hair Assessments
- Product Knowledge
- Selling and Upselling
- Client Consultations
- Waxing Treatments
- Sanitation Maintenance
- Esthetics
Timeline
Senior Hairstylist
JCPenney Salon
07.2023 - 11.2023
Hairstylist Booth Renter
Serenity 808 Salon
11.2022 - 06.2023
Hairstylist Booth Renter
Salons By JC
07.2020 - 10.2022
Receptionist
At The Ritz Salon
05.2018 - 07.2018
Restaurant Hostess
CJS Palace
10.2016 - 03.2018
Cosmetology License - Cosmetology
Milan Institute of Cosmetology
High School Diploma -
Spanish Springs High School