Margaret Sanchez-Brick
Phoenix,AZ
Summary
Detail-oriented professional with a versatile background in auto collision estimation and shop management. Recognized for optimizing repair processes and developing strong relationships, driving operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Collision Estimator
Bill Luke Chrysler Jeep and Dodge
Phoenix
03.2024 - Current
- Evaluated vehicle damage to provide accurate repair estimates.
- Collaborated with insurance adjusters to facilitate claims processing.
- Utilized estimating software to create detailed repair documentation.
- Communicated effectively with customers regarding repair options and timelines.
- Assisted technicians in understanding repair needs based on estimates.
- Ensured compliance with safety standards during estimation processes.
- Reviewed completed repairs for quality assurance against initial estimates.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
Auto Body Shop Manager
ABC Nissan
Phoenix
12.2016 - 03.2024
- Oversaw daily operations, ensuring efficient workflow and timely vehicle repairs.
- Managed scheduling for technicians, optimizing resource allocation and reducing wait times.
- Implemented quality control procedures, enhancing customer satisfaction through consistent service excellence.
- Analyzed repair processes, identifying areas for improvement to increase operational efficiency.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
- Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
Auto Collision Estimator
ABC Nissan Collision Center
Phoenix
12.2016 - 03.2024
- Conducted thorough assessments of vehicle damage to develop accurate repair estimates.
- Evaluated vendor relationships to negotiate better rates for parts and services, reducing overall repair costs.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Education
High School Diploma -
St. Joseph's High School
Bellflower, CASkills
- Detail oriented
- Build relationships with insurance companies
Certification
I-Car Certification
Timeline
Auto Collision Estimator
Bill Luke Chrysler Jeep and Dodge
03.2024 - Current
Auto Body Shop Manager
ABC Nissan
12.2016 - 03.2024
Auto Collision Estimator
ABC Nissan Collision Center
12.2016 - 03.2024
High School Diploma -
St. Joseph's High School