Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margaret Save

Margaret Save

31770 Alvarado Blvd, Apt 142 Union City,CA

Summary

Proven expertise in warehouse operations and exceptional customer service, honed at Southwest Airlines and other leading companies. Skilled in cargo inspections and security protocols, I excel in ensuring compliance and safety. My proactive approach has significantly enhanced operational efficiency, demonstrating a strong ability to manage documentation and navigate customs regulations effectively.

Overview

6
6
years of professional experience

Work History

Cargo Customer Service Agent

Southwest Airlines
San Francisco, CA
06.2023 - Current
  • Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
  • Identifying prohibited items in cargo via X-ray, ETD, and physical search.
  • Provided customer service in accordance with company policies and procedures.
  • Assisted customers with cargo handling, loading, and unloading activities.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.

Cargo Security Screener/Warehouse Leader

Alliance Ground International
San Francisco, CA
09.2021 - 06.2024
  • Ensured compliance with safety regulations and company policies for cargo operations.
  • Identifying prohibited items in cargo via X-Ray, ETD, and physical search.
  • Supervised the loading and unloading of cargo, including inspecting and verifying contents.
  • Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
  • Identified discrepancies in shipping documents, such as incorrect quantities or wrong items shipped, and resolved them promptly.
  • Assisted with training new employees on standard operating procedures for cargo operations.

Medical Courier

Alto Pharmacy
San Jose, California
07.2021 - 09.2021
  • Coordinated delivery of medical specimens to appropriate laboratory facilities.
  • Provided exceptional customer service during interactions with clients.
  • Ensured timely pick up and delivery of packages within designated time frames.
  • Communicated effectively with customers regarding status updates of their shipments.
  • Assisted in loading and unloading items into vehicles as needed.
  • Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.

Estate Specialist

Kuzaks Closet
Los Altos, California
07.2018 - 05.2019
  • Developed and implemented plans to declutter and organize residential spaces.
  • Assessed clients' organizational needs, identified areas for improvement, and created a plan of action.
  • Facilitated conversations with clients to discuss their lifestyle needs and preferences.
  • Organized closets, cupboards, pantries, attics, basements, garages, bedrooms, bathrooms, kitchens.
  • Set up donation boxes in order to facilitate the disposal of unneeded items.

Education

High School Diploma -

Orestimba High School
Newman
06-2018

Associate of Science - Human Resources Administration

San Joaquin Valley College
Visalia, CA

Skills

  • Customer Service
  • Warehouse Operations
  • Documentation Management
  • Cargo Loading
  • Cargo unloading
  • Security Protocols
  • Customs regulations compliance
  • X-ray machine operation
  • Cargo inspections
  • Hazardous items knowledge

Languages

Samoan
Native/ Bilingual

Timeline

Cargo Customer Service Agent

Southwest Airlines
06.2023 - Current

Cargo Security Screener/Warehouse Leader

Alliance Ground International
09.2021 - 06.2024

Medical Courier

Alto Pharmacy
07.2021 - 09.2021

Estate Specialist

Kuzaks Closet
07.2018 - 05.2019

High School Diploma -

Orestimba High School

Associate of Science - Human Resources Administration

San Joaquin Valley College

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Margaret Save