Margaret Schilling
Baker,LA
Summary
Dynamic retail professional with extensive experience at Kohl's Department Store, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective inventory control and problem-solving. Recognized for fostering a positive work culture and developing high-performing teams, resulting in increased customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
06.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Soft Lines Supervisor
Kohls Department Store
11.2020 - 06.2022
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Analyzed sales data to identify trends and opportunities for improvement, making informed decisions on product assortment adjustments accordingly.
- Developed and led a high-performing team through effective coaching, training, and performance evaluations.
- Mentored and developed new hires, enhancing their skills and knowledge base to contribute positively to the overall team dynamic.
- Oversaw visual merchandising efforts, ensuring consistent brand presentation throughout the store''s various departments.
- Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
Customer Service Manager
Kohls Department Store
10.2019 - 11.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Macy's
08.2013 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Business Administration And Management
SNHU
Manchester, NH10-2023
Associate of Science - Hospitality, Travel, And Tourism
University of Phoenix
Tempe, AZ09-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- POS systems
- Employee scheduling
- Attention to detail
Timeline
Assistant Store Manager
Kohls Department Store
06.2022 - Current
Soft Lines Supervisor
Kohls Department Store
11.2020 - 06.2022
Customer Service Manager
Kohls Department Store
10.2019 - 11.2020
Sales Associate
Macy's
08.2013 - 05.2014
Bachelor of Science - Business Administration And Management
SNHU
Associate of Science - Hospitality, Travel, And Tourism
University of Phoenix
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