Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Schnippel

Bristol,Indiana

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

33
33
years of professional experience

Work History

Paraprofessional/Substitute

Beardsley Elementary School
01.2015 - Current
  • Facilitate small groups of below grade level students to help them achieve proficiency and on grade level status
  • Develop and maintain strong relationships with students and colleagues
  • Teach numerous subjects and grade levels throughout the day
  • Assist teachers with classrooms
  • Teach class in the absence of the teacher
  • Maintain student data
  • Collaborate with grade level teachers to create activities and assessments
  • Exercise confidentiality with student information
  • Plan staff gatherings
  • Assists with front office duties, phones, health care, announcements, behavior issues
  • Participate in professional development
  • Certified in trauma informed care for students
  • SIOP Certified (Sheltered Instruction Observation Protocol) supporting students where English is their second language

Teacher Aide

Saint Thomas The Apostle School
01.2010 - 01.2015
  • Assisted teacher with various classroom activities
  • Facilitated reading groups
  • Assisted in whole and small group instruction
  • Taught class in the absence of the teacher
  • Collected, graded and distributed homework
  • Kept track of daily homework, assignments and grades
  • Created monthly journals and implemented daily plan book lessons and followed curriculum the teacher had set for the day
  • Worked in several grade levels

Client Service Manager

Miller-Valentine Group
01.1994 - 01.1997
  • Management responsibility of building operations (excluding leasing)
  • Liaison with tenants
  • Budgeting operation expenses
  • Financial reporting
  • Supervision of contractors
  • Managed over 1 million square feet of space
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.

Customer Service/Sales Support

Eskco, Incorporated
01.1992 - 01.1993
  • Quality certify incoming orders to be processed to manufacturing
  • Liaison between sales and manufacturing
  • Effective negotiation with sales and manufacturing
  • Assist in training of new sales representative
  • Promote new products and ideas
  • Maintain excellent rapport with sales

Admission Representative

Eastern Michigan University
01.1992 - 01.1993
  • Advised perspective students and their parents
  • Marketed and represented university at high school visits
  • Participated in college fairs and other university events
  • Reviewed admissions records
  • Managed designated territory
  • Liaison between students and university

Education

Bachelor of Science -

Eastern Michigan University
Ypsilanti, MI
01.1992

Skills

Clear verbal and written communication, active listener, professional email and phone etiquette, handle inquiries and complaints in a timely manner, conflict resolution, trouble shooter, team player and collaborator, adaptability, positive attitude, data entry and record keeping

Timeline

Paraprofessional/Substitute

Beardsley Elementary School
01.2015 - Current

Teacher Aide

Saint Thomas The Apostle School
01.2010 - 01.2015

Client Service Manager

Miller-Valentine Group
01.1994 - 01.1997

Customer Service/Sales Support

Eskco, Incorporated
01.1992 - 01.1993

Admission Representative

Eastern Michigan University
01.1992 - 01.1993

Bachelor of Science -

Eastern Michigan University

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Margaret Schnippel