Margaret Sessions
Tuscumbia,AL
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
Work History
Chatbot Developer
online platforms
05.2022 - Current
- Developed AI-based cognitive solutions for customer service applications.
- Provided technical guidance to customers seeking assistance with deploying AI solutions in their businesses.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
Tier 2 Tech Support
Continuum
Boise , ID
04.2017 - 08.2023
- Maintained detailed documentation of all customer accounts, systems configurations, and changes made.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Assistant Store Manager
Walmart
Decatur , AL, USA
10.2013 - 11.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
BBA - Business Administration And Management
University of North Alabama
Florence, AL05.2008
Skills
- Team Training And Leadership
- Excellent Time Management Skills
- Professional Telephone Demeanor
- Customer Service Excellence
- Medical Terminology
- Call Center Operations
- Managing Files And Records
- Compliance
- Effective Written And Verbal Communication
Timeline
Chatbot Developer
online platforms
05.2022 - Current
Tier 2 Tech Support
Continuum
04.2017 - 08.2023
Assistant Store Manager
Walmart
10.2013 - 11.2017
BBA - Business Administration And Management
University of North Alabama
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