Margaret Shady
Whitney Point,NY
Summary
Dynamic professional with a proven track record at Whitney Point Wellness Center, excelling in customer service and teamwork. Adept at problem-solving and time management, I developed efficient processes that enhanced client satisfaction. My strong communication skills and organizational abilities have consistently driven results in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Red Light Sales
Whitney Point Wellness Center
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Receptionist
Whitney Point Wellness Center
07.2022 - Current
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained accurate patient records in electronic health system.
- Provided excellent customer service, addressing client concerns and ensuring satisfaction.
- Assisted with administrative tasks, including filing and data entry for patient information.
- Coordinated communication between patients and healthcare providers to streamline processes.
Quantum Touch Practitioner
Healing Energy /Quantum Touch
11.2017 - Current
- Delivered personalized energy healing sessions to enhance client well-being and promote holistic health.
- Developed tailored treatment plans based on individual client needs and feedback for optimal results.
- Conducted workshops and seminars to educate clients on energy healing techniques and self-care practices.
- Advocated for the benefits of Quantum Touch within the community, increasing awareness and expanding client base through outreach initiatives.
Data Transcriber
Internal Revenue Service, IRS
01.1998 - 08.2002
- Transcribed complex tax documents with high accuracy, ensuring compliance with IRS standards.
- Reviewed and validated data entries to maintain integrity of financial records.
- Implemented process improvements that enhanced transcription efficiency across multiple projects.
- Mentored junior staff on transcription techniques and quality assurance practices.
- Collaborated with cross-functional teams to streamline workflows for data processing tasks.
- Conducted audits of transcribed documents, identifying discrepancies and correcting errors promptly.
- Utilized advanced software tools for data entry and management, optimizing productivity levels.
Wholesale Travel Manager
Travel Impressions
04.1991 - 03.1997
- Managed comprehensive travel itineraries, ensuring seamless client experiences and satisfaction.
- Developed strategic partnerships with vendors to enhance service offerings and reduce costs.
- Oversaw team performance, providing mentorship and training to improve operational efficiency.
- Analyzed travel trends to optimize bookings and maximize profitability for clients and stakeholders.
- Evaluated customer feedback to refine services and drive continuous improvement initiatives.
- Led cross-functional teams in developing streamlined processes for travel management operations.
- Developed custom marketing materials that showcased the company''s services effectively, attracting new clientele.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
High School Diploma -
Northport High School
Northport, NY06.1979
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Problem resolution
- Verbal communication
Timeline
Red Light Sales
Whitney Point Wellness Center
07.2022 - Current
Receptionist
Whitney Point Wellness Center
07.2022 - Current
Quantum Touch Practitioner
Healing Energy /Quantum Touch
11.2017 - Current
Data Transcriber
Internal Revenue Service, IRS
01.1998 - 08.2002
Wholesale Travel Manager
Travel Impressions
04.1991 - 03.1997
High School Diploma -
Northport High School