Margaret Shaver
Apex,NC
Summary
Highly efficient at working in a fast paced environment. Eager to help customers with their needs to resolve anything. Willing to take on new challenges to be faced in the work environment. Works best in teams who communicate well and are willing to show patience and understanding with one another.
Overview
1
1
year of professional experience
Work History
Crew Member
Sheetz
03.2023 - 06.2023
- Worked front counter, kitchen and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Frequently kept up with messes made.
- Swept floors and kept store looking clean.
- Cleaned bathrooms as needed.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cashier / To-Go
Food Lion
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Shopped for customers under to-go position.
- Lifted up to 50lbs items as needed.
- Worked in a fast paced environment well.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Team Member
Circle K Gas Station
05.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
GED -
Wake Tech Community College
Raleigh, NC12.2023
Skills
- Ordering Procedures
- Order Delivery Practices
- Workstation Setup and Breakdown
- Commercial Equipment Maintenance
- Line Efficiency
- Verbal and Written Communication
- Smoothie and Juice Preparation
- Workplace Efficiency
Timeline
Crew Member
Sheetz
03.2023 - 06.2023
Cashier / To-Go
Food Lion
07.2022 - 02.2023
Team Member
Circle K Gas Station
05.2022 - 08.2022
GED -
Wake Tech Community College