Margaret Shea
Milwaukee,WI
Summary
Results-driven professional with a Bachelor’s degree in Communication, recognized for the ability to connect with diverse individuals and inspire positive change. Expertise includes streamlining workflows, managing HR systems such as Workday, and delivering exceptional customer service. Demonstrated success in process improvement, event coordination, and producing engaging digital content using Adobe Suite and Mailchimp. Committed to fostering inclusive environments that prioritize creativity, communication, and collaboration while making a meaningful impact.
Overview
7
7
years of professional experience
Work History
Sales Operations Associate
Backbone, Inc.
11.2024 - Current
- Utilized NetSuite ERP for effective order fulfillment and inventory tracking.
- Evaluated operational data to uncover trends, followed by report preparation.
- Spearheaded process enhancements, boosting workflows and service quality.
- Worked cross-functionally with customer service to streamline order processing and inventory management.
Human Resources Operations Specialist (Contract Position)
Educated Solutions Corp. | Robert W. Baird & Co., Inc
05.2023 - 12.2023
- Aligned HR services with key results to ensure quality service.
- Coordinated benefits enrollment for 5,100 employees with accuracy and punctuality.
- Delivered primary customer support for HR programs through emails, calls, and chats.
- Conducted one-on-one new hire benefits consultations.
- Oversaw documentation and coordination of issue resolutions within case management system.
Talent Acquisition Coordinator (Contract Position)
Collabera | The Boeing Company
01.2022 - 10.2022
- Supported pre-hire actions for approximately 400 candidates, coordinating communication with 88 hiring managers to streamline the recruitment process.
- Developed strategies that increased team's effectiveness through improved processes.
- Record Compliance & Process Improvement Project, Team Lead (Mar 2022 – Jul 2022): Led a small team in creating and implementing an updated standard operating procedure for the interview record retention process that ensures compliance with record information management systems. Audited over 2,000 interview records, dating back to 2020.
Communications Coordinator
University of Wisconsin-Madison| PAVE Student Organization
07.2019 - 03.2020
- Developed resources and campaigns to educate on bystander prevention and healthy relationships, effectively reaching a campus-wide audience.
- Developed and distributed weekly event promotions through Mailchimp to drive involvement.
- Enhanced community engagement by organizing large-scale events with student associations.
- Attended the 2020 NASPA Strategies Conference as a delegate from the PAVE team.
Peer Educator
University of Wisconsin-Madison| PAVE Student Organization
02.2019 - 07.2019
- Conducted fortnightly meetings focused on educating attendees about consent, intersectional allyship, self-care strategies, and violence prevention.
- Boosted participation in bi-weekly discussions with targeted outreach.
- Facilitated staff training sessions on trauma-informed care.
Production Assistant (Student Internship)
Watts Communications, Inc.
06.2018 - 08.2018
- Supported production team during on-set activities and post-production tasks.
- Leveraged various tools including Adobe Photoshop, Mailchimp, Divi, Adobe Premiere, and Vimeo for creating effective marketing materials.
- Received creative autonomy for weekly newsletters and blog posts under CEO supervision.
- Implemented comprehensive backup solutions and streamlined data workflow.
Education
Bachelor of Arts - Communications
University of Wisconsin-Madison
05-2021
Skills
- HR Systems and Tools: Workday, Case Management Systems
- Production and marketing tools: Adobe Suite (Photoshop, Premiere), Divi, Mailchimp, and Vimeo
- Process improvement: SOP creation, compliance auditing, workflow optimization
- Communication platforms: Social media management, newsletter writing
- Customer service and support: Resolving inquiries, onboarding, and benefits consultations
- Problem-solving: Streamlining processes, issue resolution, and SLA adherence
- Event Coordination: Organizing educational workshops and corporate events
- Data Management: Record retention, SharePoint organization, data entry
- Creative writing: Content creation for blogs, newsletters, and campaigns
- Collaboration: DEI initiatives, team leadership, peer education facilitation
References
References available upon request.
Timeline
Sales Operations Associate
Backbone, Inc.
11.2024 - Current
Human Resources Operations Specialist (Contract Position)
Educated Solutions Corp. | Robert W. Baird & Co., Inc
05.2023 - 12.2023
Talent Acquisition Coordinator (Contract Position)
Collabera | The Boeing Company
01.2022 - 10.2022
Communications Coordinator
University of Wisconsin-Madison| PAVE Student Organization
07.2019 - 03.2020
Peer Educator
University of Wisconsin-Madison| PAVE Student Organization
02.2019 - 07.2019
Production Assistant (Student Internship)
Watts Communications, Inc.
06.2018 - 08.2018
Bachelor of Arts - Communications
University of Wisconsin-Madison
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