Margaret Shoot
Port Saint Lucie,FL
Summary
Proven achiever with extensive experience in information management and customer service, notably at Upham's Corner Health Committee. Excelled in database coordination and quality assurance, enhancing operational efficiency. Demonstrated ability to manage high-stress situations and improve service delivery, achieving significant customer satisfaction.
Overview
39
39
years of professional experience
Work History
Program Assistant
Upham's Corner Health Committee - W.I.C. Program
03.1999 - 08.2024
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported planning and coordination of W.I.C. program and associated activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared clearly written and formatted documents and reports.
Patient Care Assistant
Road to Responsibility
05.2002 - 08.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Sales Associate
Lord & Taylor Department Store
04.1997 - 06.2003
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Guest Service Representative
Boston Park Plaza Hotel
11.1985 - 12.1998
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
Education
Associate of Arts - Hospitality Administration And Management
Bunker Hill Community College
Charlestown, MA05.1984
Skills
- Database coordination
- Information Management
- Quality Assurance
- Scheduling
- Case Management
- Customer Service
Timeline
Patient Care Assistant
Road to Responsibility
05.2002 - 08.2024
Program Assistant
Upham's Corner Health Committee - W.I.C. Program
03.1999 - 08.2024
Sales Associate
Lord & Taylor Department Store
04.1997 - 06.2003
Guest Service Representative
Boston Park Plaza Hotel
11.1985 - 12.1998
Associate of Arts - Hospitality Administration And Management
Bunker Hill Community College
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