Margaret S Hornfeck
Ottumwa,IA
Summary
Dynamic and adaptable professional with a proven track record at HyVee, excelling in customer service and problem-solving. Recognized for leadership and teamwork, consistently improving customer satisfaction while managing inquiries efficiently. A fast learner with strong organizational skills, dedicated to enhancing operational efficiency and delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Daycare Worker
Southern Hills Country Club
Tulsa, OK
09.2025 - Current
- Supervised daily activities ensuring safety and engagement for children aged 2-11.
- Coordinated recreational activities fostering teamwork and creativity among children.
- Maintained cleanliness and organization of play areas, ensuring compliance with health standards.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Communicated effectively with parents regarding child development and progress reports.
Front Desk Associate
Hammer Center
Tulsa, OK
09.2024 - Current
- Work study at the Hammer Center at Oral Roberts University. Complete daily tasks, open the building, and perform any necessary upkeep of the inside and outside of the building.
- Company Overview: Oral Roberts University
- Oral Roberts University
Customer Service Representative
HyVee
Ottumwa, Iowa
08.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Used multiple online systems to send money overseas, pay bills from different companies, and receive cash from other nations for customers.
Apparel Associate
Dicks Sporting Goods
Tulsa, OK
09.2024 - 05.2025
- Work with the team to manage the sales floor, complete daily tasks, and work the truck shift, assist customers with any questions they may have.
Cashier
HyVee
Ottumwa, Iowa
08.2022 - 08.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
Bachelors - Criminal Justice, Pre-Law Candidate
Oral Roberts University
Tulsa, OK05-2027
High School Diploma -
Ottumwa High School
Ottumwa, Iowa05-2024
Skills
- Leadership
- Time Management
- Organization
- Team Work
- Problem Solving
- Fast learner
Timeline
Daycare Worker
Southern Hills Country Club
09.2025 - Current
Front Desk Associate
Hammer Center
09.2024 - Current
Apparel Associate
Dicks Sporting Goods
09.2024 - 05.2025
Customer Service Representative
HyVee
08.2023 - Current
Cashier
HyVee
08.2022 - 08.2023
Bachelors - Criminal Justice, Pre-Law Candidate
Oral Roberts University
High School Diploma -
Ottumwa High School