Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Smith

Grovetown,GA

Summary

Organized individual known to work successfully in high-volume environments. Calm and poised and a true genius at cooking for large parties and banquets. Pursuing a Catering Chef position that will be handling weddings and other large-scale events. Food-loving professional with vast understanding of cooking different cuisines and talented in plating. Talented individual with knack for creating memorable entrees. Known for thriving in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Lead Caterer

Chili's Restaurant
Evans, GA
07.2018 - 02.2019
  • Resolved problems or concerns to satisfaction of involved parties.
  • Placed orders for food and supplies needed for proper set up and preparation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Managed vendor relationships in order to secure the best prices on quality products.
  • Prepared detailed budget estimates for each event based on menu selection and number of guests attending.
  • Provided exceptional customer service by responding promptly to inquiries about services offered.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Observed safety measures and followed instructions when using kitchen equipment and heavy duty mixers.
  • Oversaw food preparation activities to ensure proper safety standards were met.
  • Coordinated delivery of all necessary equipment for catered events.
  • Supervised the packing and transport of all catering items from the kitchen to the event location.
  • Created promotional materials such as brochures, flyers or posters advertising upcoming catered events.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Front End Cashier

Lil Dutch Bakery
Augusta, GA
07.2014 - 04.2015
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Answered phone calls to assist customers with questions and orders.
  • Offered customers carry-out service at completion of transaction.
  • Counted and balanced cashier drawers.
  • Answered customers' questions about products, prices, and availability.
  • Provided accurate change to customers when making transactions.
  • Built and maintained productive relationships with employees.
  • Adhered to all health regulations concerning food handling practices.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Balanced out cash drawer at the end of each shift.
  • Answered customer questions face-to-face or by phone.
  • Maintained work area and kept cash drawer organized.
  • Organized register supplies in front end and storage areas.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
  • Greeted customers warmly and asked if they needed help.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Assisted customers in locating items throughout the store.
  • Kept register terminal area and store clean and orderly.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Verified customer purchases with valid identification.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Maintained a clean workstation by wiping counters and organizing supplies.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Packed and bagged products according to customer preferences.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Education

Certificate - Child Care Management

U.S. Career Institute
Fort Collins, CO
08-2012

High School Diploma -

Thomson High School
Thomson, GA
05-2008

Some College (No Degree) - Nursing Assistance

Augusta Technical College
Augusta, GA

Some College (No Degree) - Marketing Management and Research

Strayer University
Washington, DC

Skills

  • Strategic Thinking
  • Food Presentation
  • Food Preparation
  • Cost Control
  • Meeting Deadlines
  • Culinary Techniques
  • Kitchen Organization
  • Payment Collection
  • Cash Handling
  • Order Coordination
  • Customer Service
  • Merchandise Restocking
  • Telephone Management
  • Customer Satisfaction
  • Customer Inquiries
  • Product Knowledge
  • POS System Operation
  • Customer Relationship Management (CRM)

Timeline

Lead Caterer

Chili's Restaurant
07.2018 - 02.2019

Front End Cashier

Lil Dutch Bakery
07.2014 - 04.2015

Certificate - Child Care Management

U.S. Career Institute

High School Diploma -

Thomson High School

Some College (No Degree) - Nursing Assistance

Augusta Technical College

Some College (No Degree) - Marketing Management and Research

Strayer University
Margaret Smith