Margaret Spencer
Lansing,MI
Summary
A current Econ student, organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Has a genuine curiosity for the area of
study and a willingness to learn new skills or take on added responsibilities to meet team
goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Phone Bank Advisor
Michigan State University- Office of Financial Aid
East Lansing , MI
2024.05 - Current
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Coordinated efforts with other employees to ensure full problem solutions.
- Maintained accurate records of all communication transactions related to student accounts, ensuring accuracy and compliance to FERPA guidelines.
- Creatively explained complex topics to new students by breaking it down into simple next steps. And maintaining a positive tone for up to 60 calls a day.
Barista
Dunkin
2023.05 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Custodian
University Reformed Church
2022.05 - 2023.08
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Supported event setup and tear-down, contributing to successful events.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
In-Home Nanny
YWAM University Of The Nations
2021.09 - 2021.11
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
Education
No Degree - Economics
Michigan State University
East Lansing, MI 2023.08 - Current
Skills
- New Hire Training
- Customer and client relations
- Spreadsheet tracking
- Inventory Management
- Strong Work Ethic
- Reliability and punctuality
- Patience and understanding
- Administrative Support
- Project Coordination
- Scheduling
Timeline
Phone Bank Advisor
Michigan State University- Office of Financial Aid
2024.05 - Current
No Degree - Economics
Michigan State University
2023.08 - Current
Barista
Dunkin
2023.05 - Current
Custodian
University Reformed Church
2022.05 - 2023.08
In-Home Nanny
YWAM University Of The Nations
2021.09 - 2021.11
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