Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Stanley

Goose Creek,SC

Summary

Motivated individual with a strong desire to embrace new challenges. Demonstrates a solid work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work efficiently without supervision while quickly acquiring proficiency in new skills.

Overview

11
11
years of professional experience

Work History

Medicare Advocate (Virtual Call Center Rep)

Marketplace Gigcx
11.2023 - Current
  • Assess client health needs and develop personalized care plans in collaboration with medical professionals
  • Advocate for client healthcare rights and clarify medical terminology and treatment options for client comprehension
  • Educate clients on preventive measures, wellness strategies, and importance of treatment adherence
  • Delivered friendly service and offered expert support in every interaction.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Dispatcher (Virtual Call Center Rep)

Rich Roots Trucking
03.2019 - 06.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Allocated drivers strategically to meet daily dispatch priorities, aligning with specific customer needs
  • Managed the verification of driver credentials and organized delivery documentation systematically.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Client Navigator (Virtual Call Center Rep)

Arrow Strategies
05.2016 - 10.2018
  • Contributed to a positive work culture by participating in staff meetings, trainings, and professional development opportunities.
  • Helped patients connect with transportation resources, assisting with logistical issues to streamline client relations.
  • Developed comprehensive case plans to address individual client needs, resulting in improved outcomes.
  • Conducted thorough assessments of client needs through interviews, intake forms, and resource evaluations for targeted assistance.

Customer Service Rep (Brick and Mortar)

Caller Experts
10.2013 - 09.2015
  • Addressed customer inquiries, processed orders, and resolved billing and basic technical issues to ensure service quality and customer satisfaction
  • Researched using various resources to provide informed product and service recommendations, improving the customer experience and addressing individual needs
  • Built professional relationships with customers to provide personalized service, while maintaining performance standards for effectiveness and quality.

Education

Microsoft Word/Excel -

Fishburne Adult Center
03.2005

High School Diploma -

North Charleston High School
North Charleston, SC
06.1999

Skills

Document Review

Analytical Reasoning

Document filing

Active listening

Timeline

Medicare Advocate (Virtual Call Center Rep)

Marketplace Gigcx
11.2023 - Current

Dispatcher (Virtual Call Center Rep)

Rich Roots Trucking
03.2019 - 06.2023

Client Navigator (Virtual Call Center Rep)

Arrow Strategies
05.2016 - 10.2018

Customer Service Rep (Brick and Mortar)

Caller Experts
10.2013 - 09.2015

Microsoft Word/Excel -

Fishburne Adult Center

High School Diploma -

North Charleston High School

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Margaret Stanley