Margaret Summer
Coventry
Summary
Mortgage lending professional with comprehensive experience in loan origination and client advisement. Proven ability to streamline loan processing and ensure adherence to regulatory requirements while maintaining strong client relationships. Valued for collaborative teamwork and results-driven approach, adapting seamlessly to changing market conditions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Annie-Mac Home Mortgage
05.2024 - Current
- Evaluated client financial documents to determine mortgage eligibility and product suitability.
- Developed strong relationships with clients, guiding them through mortgage application processes.
- Analyzed market trends to provide tailored mortgage solutions for diverse client needs.
- Conducted regular training sessions on new mortgage products and industry regulations for team members.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Realtor
HomeSmart Professional Real Estate
12.2017 - 12.2024
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Small Business Owner
Tanning Oasis
09.2004 - 03.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Real Estate Agent
Remax Central
08.2010 - 12.2017
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Education
High School Diploma -
Bydgoszcz, PolandBachelor of Arts - Polish Philology
Higher School of Pedagogy
Bydgoszcz, PolandSkills
- Client Relations
- Lender relations
- Lead Follow Up
- Excellent teamwork
- Local area familiarity
- Social Media Marketing
- Database Management
- Negotiation tactics
Affiliations
NAR - National Association of Realtors
Certification
- SFR - Short Sales and Foreclosure Resource Certification.
- ABR - Accredited Buyer's Representative
- SRS - Seller Representative Specialist
- C2EX. - Realtors Commitment to Excellence
LANGUAGES
Polish - Native or Bilingual
Serbian - Professional Working
Russian - Elementary
Timeline
Mortgage Loan Officer
Annie-Mac Home Mortgage
05.2024 - Current
Realtor
HomeSmart Professional Real Estate
12.2017 - 12.2024
Real Estate Agent
Remax Central
08.2010 - 12.2017
Small Business Owner
Tanning Oasis
09.2004 - 03.2020
Bachelor of Arts - Polish Philology
Higher School of Pedagogy