Margaret S Wilkinson
Raleigh,NC
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Emrich Family Dentistry
Raleigh, Nc
08.2025 - Current
Dental Assistant
North Raleigh Periodontic and Implanr Center
Raleigh
07.2024 - 07.2025
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Supported the dentist during surgical procedures with necessary tools.
- Assisted in patient preparation for periodontal and implant procedures.
- Monitored patient comfort levels during treatments and addressed concerns.
- Educated patients on treatment procedures and post-procedure home care.
- Educated patients on post-operative care and oral hygiene practices.
- Educated patients on proper oral hygiene techniques and habits.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Maintained a neat, clean and organized environment throughout the office.
- Documented patient records with procedures performed and added notes taken to charts.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Coordinated with dental lab for timely delivery of prosthetics and appliances.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Hairstylist
Blo Blow Dry Bar
Chapel Hill, NC
06.2023 - 03.2024
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated customers on products to maximize benefits.
- Resolved guest complaints to ensure customer satisfaction and retention.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs to tailor treatments and strategies for optimal hair health and desired results.
- Demonstrated thorough knowledge of all salon products and services.
Hair Stylist
Cypress Salon and Spa
Holly Springs, NC
07.2022 - 01.2023
- Greeted clients warmly as they entered the salon, creating a friendly atmosphere. and making them feel welcome
- Assisted stylists in client services, including mixing color, shampooing, treatments, and blow drying/styling to enhance overall client experience.
- Maintained cleanliness of the salon by regularly washing towels and restocking supplies., such as washing towels, folding laundry, restocking supplies/inventory, sweeping, etc.
- Providing a positive experience to all guests and making sure they are satisfied
- Providing a positive experience to all guest and making sure they are satisfied
- Promoted and sold hair care products, educating clients on proper usage and benefits to encourage informed purchasing decisions.
- Resolved guest complaints in an efficient and timely manner
- Addressed and resolved guest complaints promptly to enhance customer satisfaction. in an efficient and timely manner
- Built strong relationships with clients, ensuring satisfaction and fostering long-term loyalty through personalized service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Salon Assistant
Salon Saia
Cary, NC
10.2021 - 05.2022
- Assisted two master stylists, handing all their clients shampoo and blow dry services and mixing all their color
- Implemented additional treatments and masks to enhance client services
- Promoted retail products and home care solutions to clients
- Ensure time efficiency for both stylist and guest
- Weekly inventory and restocking of all products shelves
- Attended weekly education outside of business hours
- Fostered a positive environment by supporting team cohesion and morale
Front Desk Receptionist/Salon assistant
Tina Vora Salon & Spa
Cary, NC
07.2021 - 10.2021
- Answering the phones and handing all stylist books and making sure the guest were scheduled
- Performed opening and closing procedures to ensure smooth daily operations.
- Shampooing guest and helping in blow drying and styling services
- Making sure all stylist were taken care of and running on time to ensure maximum client satisfaction
- Selling retail to all guest and upgrading appointments with add-on services such as mask and treatments
- Restocking shelves and checking in color orders
- Making sure all stylists was taken care of and running on time to ensure maximum client satisfaction
- Maintaining a positive attitude and work environment.
Front Desk Receptionist
Blo Salon
Raleigh, NC
10.2019 - 01.2020
- Greet/check in and check out all customers, answer incoming calls and book appointments
- Clean and sanitize front desk/lobby area so all guests are welcome into a great atmosphere
- Performing open and closing duties, including handling cash, and setting up the next day for success
- Ensure the salon was running smoothly and all employees and guest were on time and take care of
- Responsible for weekly inventory and restocking for product shelves
- Selling retail and making sure the salon meets their retail goals each week
- Resolved customer issues, ensuring guests felt understood while adhering to salon policies.
Salon Associate
1051 Salon and Spa
Wilmington, NC
06.2017 - 07.2018
- Assist stylist in clients services, such as mixing color, shampoo, treatments and blow dry/styling
- Assisted stylist in client services, including mixing color, shampooing, applying treatments, and blow-drying/styling.
- Greeting clients and making them feel welcome
- Promoted and sold retail products and home care items to guests, enhancing their experience.s
- Providing a positive experience to all guests and making sure they are satisfied.
Education
Certificate of Diploma - Dental Assisting, Dental Radiology
Triangle School Of Dental Assisting
Raleigh, NCAssociate's degree - Cosmetology
Aveda Institute-Chapel Hill
Chapel Hill, NCHigh School Diploma -
Needham Broughton High School
Raleigh, NCSkills
- Patient care
- Oral health education
- Infection control
- Clinical procedures
- Dental terminology
- Patient appointment scheduling
- Dental imaging
- Instrument sterilization
- Radiography techniques
- Oral hygiene education
- Treatment room breakdown
- Assisting orthodontists
- Oral surgery
- Local anesthetic proficiency
- Dental radiography
- Patient preparation
- Cleaning protocols
- Appointment scheduling
- Microsoft Office
- Dental software management
- Training & development
- Sales
- Customer service
- Guest services
- Relationship management
- Customer relationship management
- Product demos
- Dental product sales
- Attention to detail
- Product knowledge
- Problem solving
- Decision-making
- Time management
- Organizational skills
- Adaptability
- Empathy
- Active listening
- Effective communication
- Team collaboration
- Communication skills
- Writing and speaking
- Creativity
- Patience
- Typing
- Cash handling
- Front desk
- OSHA regulations
- Salon software
- Dental radiography
- OSHA regulations
- Writing and speaking
- Restorative dentistry support
Timeline
Dental Assistant
Emrich Family Dentistry
08.2025 - Current
Dental Assistant
North Raleigh Periodontic and Implanr Center
07.2024 - 07.2025
Hairstylist
Blo Blow Dry Bar
06.2023 - 03.2024
Hair Stylist
Cypress Salon and Spa
07.2022 - 01.2023
Salon Assistant
Salon Saia
10.2021 - 05.2022
Front Desk Receptionist/Salon assistant
Tina Vora Salon & Spa
07.2021 - 10.2021
Front Desk Receptionist
Blo Salon
10.2019 - 01.2020
Salon Associate
1051 Salon and Spa
06.2017 - 07.2018
Certificate of Diploma - Dental Assisting, Dental Radiology
Triangle School Of Dental Assisting
Associate's degree - Cosmetology
Aveda Institute-Chapel Hill
High School Diploma -
Needham Broughton High School