Margaret Sylvester
Forest Park,GA
Summary
Dependable, honest and thorough Watershed Area Superintendent, former Watershed Inspector, Sr., with 27-year background in water and in water distribution system operation. Able to conduct safe and efficient shutdowns for repairs, with proper restoration of water service to flush air out of the system. Proven competence in providing valve and hydrant locations, finding valves using plat cards and metal detector, and recording truthful data and details of all appurtenances.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Superintendent
City of Atlanta Department of Watershed Management
Atlanta , GA
04.2024 - Current
- Provided guidance and support to staff members regarding operational matters.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Attended and participated in progress and project meetings.
- Oversee employee productivity, fostering efficient use of time, materials and equipment.
- Met and worked with internal teams to recognize and discuss current and future needs.
- Provided technical guidance and assistance in resolving day-to-day problems.
- Prepared and presented verbal and written reports to provide recommendations to team.
- Developed and maintained strong customer-focused relationships with stakeholders.
- Recommended improvement in work methods and techniques.
- Evaluated and recommended new procedures to upgrade and refine existing programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening and closing shift change functions to maintain operational standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas in need of improvement.
- Implemented quality control measures to uphold company standards.
Watershed Inspector, Sr.
City Of Atlanta Department of Watershed Management
Atlanta , GA
07.2011 - 04.2024
- Filled out and submitted logs and paperwork on-time.
- Generated detailed reports outlining inspection and testing results.
- Participated in training to strengthen and develop inspector competencies.
- Reviewed technical documents to verify code and safety compliance in both electronic and paper formats.
- Located, excavated, operated and recorded turn data for the valves and hydrants belonging to the City of Atlanta Department of Watershed Management
- Coordinated and assisted with water service shutdowns for main breaks, valve repairs, and and hydrant installations and repairs
- Used plats, GIS maps and X,Y coordinates to assist with valve location and mapping
- Integral part of Valve and Hydrant Team that operates valves and hydrants at Hartsfield-Jackson Atlanta International Airport
Crew Chief
Wachs Water Services
Atlanta , GA
03.2009 - 06.2011
- Prepared and provided measurements, drawings, descriptions and accurate records for daily tasks.
- Maintained team flexibility by teaching members all key roles.
- Applied knowledge of coverage needs and team member skills to establish work schedules.
- Accomplished team objectives by effectively directing daily activities.
- Located, excavated, operated, and recorded turn data, depth, GPS coordinates and operability status of valves and hydrants for the City of Atlanta's Department of Watershed Management
- Operated large, electrical, truck mounted valve turners the ERV and the TM-7
- Flushed hydrants to remove air and debris from water system
Apprentice Plumber
J & S Service Plumbers
Decatur , GA
08.2005 - 02.2009
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Installed and inspected new and existing plumbing lines up to 8 inches in diameter.
- Tested and identified pipe leaks with air and water pressure gauges under plumber supervision.
- Read blueprints and drawings to determine exact installation specifications.
- Repaired dishwashers and kitchen equipment that incorporated gas and water consumption.
- Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Installed water and drainage systems for buildings and homes under plumber supervision.
Plumber Apprentice
Art Plumbing Company
Smyrna , GA
03.2001 - 07.2005
- Identified and located required tools prior to starting each project.
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
- Moved and held materials for senior professionals to complete work.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
- Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
- Completed basic and semi-skilled plumbing work by following instruction from Journeyman Plumber.
Education
Plumber's Apprentice - Plumbing Installation And Technology
Mechanical Trades Institute
Atlanta, GA2001
Advanced Academic Diploma -
Southwest Dekalb High School
Decatur, GA05.1992
Water Distribution Operator License - Water Distribution & Wastewater Collection Systems
Georgia Water & Wastewater Institute
Carrollton, GASkills
- Blueprint/Schematic Understanding
- Documentation and Recordkeeping
- Problem Anticipation and Resolution
- Onsite Evaluations
- Attention to Detail
- Corrective Action Recommendations
- Inspection and Testing Reports
- Asset Management
- Operational Efficiency
- Labor Relations
- Employee Relations
- Stakeholder Communication
- Quality Assurance
Certification
- Water Distribution Operator License - 2011
- Wastewater Collection Systems Operator License - 2021
- Licensed Journeyman Plumber - 2021
Timeline
Area Superintendent
City of Atlanta Department of Watershed Management
04.2024 - Current
Watershed Inspector, Sr.
City Of Atlanta Department of Watershed Management
07.2011 - 04.2024
Crew Chief
Wachs Water Services
03.2009 - 06.2011
Apprentice Plumber
J & S Service Plumbers
08.2005 - 02.2009
Plumber Apprentice
Art Plumbing Company
03.2001 - 07.2005
- Water Distribution Operator License - 2011
- Wastewater Collection Systems Operator License - 2021
- Licensed Journeyman Plumber - 2021
Plumber's Apprentice - Plumbing Installation And Technology
Mechanical Trades Institute
Advanced Academic Diploma -
Southwest Dekalb High School
Water Distribution Operator License - Water Distribution & Wastewater Collection Systems
Georgia Water & Wastewater Institute
Similar Profiles
Kimberly DanielsKimberly Daniels
Construction Project Manager I at City of Atlanta, Department of Watershed, Office of Engineering Services, Construction Management DivisionConstruction Project Manager I at City of Atlanta, Department of Watershed, Office of Engineering Services, Construction Management Division
Sonya ArnoldSonya Arnold
Security Specialist, Sr at City Of Atlanta - Watershed ManagementSecurity Specialist, Sr at City Of Atlanta - Watershed Management
Antonio MurdockAntonio Murdock
Assistant Water Reclamation Center Manager at City Of Atlanta Watershed DepartmentAssistant Water Reclamation Center Manager at City Of Atlanta Watershed Department