Margaret Thompson
Strategic Senior Credit Risk Manager
Summary
Results-driven executive with 30+ years of experience shaping enterprise-wide credit risk strategies, quality control programs, and operational excellence for top-tier mortgage lenders and financial institutions. Renowned for independently leading high-impact initiatives—including the design and implementation of $1B+ loan acquisition platforms, policy development, and complex transaction management—that drive measurable improvements in loan quality, compliance, and profitability. Adept at collaborating with executive stakeholders, negotiating with investors, and delivering actionable insights that influence business decisions. Recognized for deep subject matter expertise, analytical rigor, and a commitment to fostering a culture of risk mitigation and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Repurchase Manager
Goldman Sachs
01.2007
- Recruited to review pool performance to settle outstanding claims & resolve post-disposition buyback assertions due to breach of contract.
Vice President, Transaction Management
American Home Mortgage
01.2006
- Hired to manage the sale of 1st & 2nd trust bulk and forward flow trades for prime & Alt-A whole loan products.
Lead Associate
Fannie Mae
07.2009 - 06.2011
- Managed account lenders: Providing client specific instruction, training & support to lenders on Fannie Mae post-purchase loan quality results, analysis of lender’s internal loan quality data generated by lender’s prefunding & post-closing quality control, root cause analysis to produce actionable insights to improve lender loan quality, hosting quarterly “QC Exchange” webinar presentations, comprehensive gap analysis of lender’s quality control program including sampling protocol to ensure compliance with Fannie Mae quality control requirements, analysis of complex Fannie Mae credit data for reporting provided to lenders & Fannie Mae senior management.
- Non-managed account lenders: Reactive support for 400+ lenders addressing inquiries related to Fannie Mae quality control policy.
- Additional responsibilities: Design new publication to Fannie Mae Loan Quality webpage to ensure lender accuracy & efficiency in aligning to Fannie Mae quality control requirements, managing intake process of third-party quality control vendors disclosed by all delivering lenders on Lender Record Information (Form 582), recommending enhancements to optimize Fannie Mae Selling Guide policies, recommending creation of metrics to inform & optimize internal business decisions. Former responsibilities include:
- Performing operational audits of loan manufacturing processes & quality control platforms for lenders applying for Fannie Mae approval (testing GSE readiness for Fannie Mae lender approval platform).
- Financial analysis & physical inspection of Florida distressed condominiums as well as credit policy recommendations for enhancements to the Selling Guide.
Quality Assurance Specialist
ProUnlimited
01.2007 - 01.2008
- Quality Assurance Specialist, ProUnlimited 2007-2008
- Managed quality control platform for lenders & to propose & develop process improvement initiatives aimed at increasing accuracy.
Production Risk Manager
Morgan Stanley / Equinox Group, LLC.
01.2004 - 01.2006
- Recruited to launch credit risk review platform for all product lines for start-up conduit specializing in mortgage acquisitions & securitizations of 1st & 2nd trust bulk, forward flow, & flow trades for prime & Alt-A whole loan products.
Sales Account Executive
Citimortgage Corporation
01.2003 - 01.2004
- Brought into Telesales platform to solicit & market 1st & 2nd trust wholesale mortgage products to potential new broker clientele & provide on-going training for products & technology to new client base.
Underwriter
Multiple Companies
01.1998 - 01.2003
- AIG/United Guaranty Insurance Corporation
- Radian Guaranty Incorporated
- PMI Mortgage Insurance Corporation
- Contemporary Resources (RMIC’s source for contract underwriters)
- Headway Corporate Staffing Services, (GE’s source for contract underwriters)
- Hired to perform contract underwriting, auditing, & training services for national lending institutions. Rendered credit decisions for retail, wholesale, & correspondent lending channels for mortgage products including Fannie Mae / Freddie Mac GSE programs, Loan Prospector & Desktop Underwriter automated underwriting systems (AUS), Community Reinvestment Act (CRA), Jumbo, Portfolio, 1st and 2nd trusts, Federal Housing Administration (FHA), Veterans Administration (VA), sub-prime, and Alt-A.
Education
Accounting & Economics
Frostburg State College
Accounting
Arizona State University
01.1986
Skills
- Quality Control
- Root Cause Analysis
- QC Vendor Oversight
- Policy Development
- Bulk Transaction Mgmt
- Loss Mitigation
- Loan Repurchasing
- Fraud Investigation
- System/Process Enhancement
- Underwriting
- Gap Analysis
- Credit Risk Management
- Quality Control / Quality Assurance
- Credit Risk / Business Control Auditing / Gap Analysis
- Underwriting (Retail, Correspondent, & Wholesale Lending Channels)
- Loss Mitigation & Loan Repurchasing
- Transaction Management
Certification
Boston University - Paralegal Certification
Timeline
Lead Associate
Fannie Mae
07.2009 - 06.2011
Repurchase Manager
Goldman Sachs
01.2007
Quality Assurance Specialist
ProUnlimited
01.2007 - 01.2008
Vice President, Transaction Management
American Home Mortgage
01.2006
Production Risk Manager
Morgan Stanley / Equinox Group, LLC.
01.2004 - 01.2006
Sales Account Executive
Citimortgage Corporation
01.2003 - 01.2004
Underwriter
Multiple Companies
01.1998 - 01.2003
Accounting & Economics
Frostburg State College
Accounting
Arizona State University