Margaret Thurman

• Provided customer service to clients and patients for Quest Diagnostics.
• Collected specimens for processing and dispatched them for testing.
• Registered patients and confirmed personal health information, including insurance data for billing.
• Utilized eClinical EMR system for accurate data entry.
• Leveraged Office 365 applications for word processing, presentations, and spreadsheets.

Ordered supplies while rotating stock to minimize waste.

• Ensured timely dispatch of specimens through effective manifesting processes.

• Assisted nurses in catheter insertion for hemodialysis treatments to ensure patient readiness.

Restocked dialysis procedure supplies systematically to maintain workflow efficiency.

Evaluated access sites for infections or complications before initiating treatments.

• Monitored vital signs during dialysis, adjusting fluid removal rates based on patient condition.

• Monitored vital signs of critically ill patients and reported abnormalities to physician or nurse.
• Performed EKG tests using appropriate equipment and techniques.
• Executed venipunctures, finger sticks, and heel sticks for laboratory testing.
• Participated in continuing education programs to remain updated on healthcare trends.
• Maintained adequate supply levels in clinical areas at all times.
• Documented routine and specialized procedures in EMR system accurately.

• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked effectively in team environments to make the workplace more productive.
• Verified patient information against donor records prior to collecting blood samples.
• Ensured accuracy of labels attached to each sample container prior to shipment out of lab.