Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Thurmond

Augusta,GA

Summary

Dynamic leader with proven expertise in operations management and staff development, honed at Red Lobster and other notable companies. Excelled in enhancing customer satisfaction and streamlining processes, leveraging strong decision-making and team leadership skills. Achieved significant improvements in service quality and operational efficiency, demonstrating a keen understanding of compliance and sales strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

35
35
years of professional experience

Work History

Assistant Manager

Red Lobster
04.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Packer

Kimberly-Clark
09.2020 - 06.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Cashier

Food Lion
06.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Host

Red Lobster
03.2012 - 04.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.

Material Handler

Quard Graphic
09.2009 - 09.2011
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.

Floor Associate

World Color
07.2005 - 09.2011
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.

Material Handler

Ringer of America
06.1989 - 09.2009
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Education

High School Diploma -

Strom Thurmond High
Johnston, SC
06.1983

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Staff Management

Employee Scheduling

Operations Management

Recruiting and interviewing

Sales Strategies

Compliance understanding

Staff Development

Sales Growth

Customer Service

Team Leadership

Computer Skills

Decision-Making

Hiring and Training

Staff Training

Goal Setting

Recruitment and hiring

Policy Enforcement

Timeline

Packer

Kimberly-Clark
09.2020 - 06.2021

Cashier

Food Lion
06.2020 - 09.2020

Assistant Manager

Red Lobster
04.2018 - Current

Host

Red Lobster
03.2012 - 04.2018

Material Handler

Quard Graphic
09.2009 - 09.2011

Floor Associate

World Color
07.2005 - 09.2011

Material Handler

Ringer of America
06.1989 - 09.2009

High School Diploma -

Strom Thurmond High

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