Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Toma

Commerce Twp

Summary

Banking professional with a history of leading branch operations to achieve organizational objectives. Proven ability to drive performance and ensure compliance with regulatory standards. Focused on fostering team collaboration and adapting to new environments. Known for effective problem-solving and strong customer service orientation.

Overview

13
13
years of professional experience

Work History

Bank Branch Manager

Citizens Bank
01.2003 - 02.2009
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
  • Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.

Branch Manager

Enterprise Rent-A-Car
06.1996 - 10.2002


  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Education

Psychology

Central Michigan University
Mount Pleasant, MI
05-1996

Skills

  • Operations management
  • Sales leadership
  • Excellent time management skills
  • Cross-selling strategies
  • Customer service
  • Team player

Timeline

Bank Branch Manager

Citizens Bank
01.2003 - 02.2009

Branch Manager

Enterprise Rent-A-Car
06.1996 - 10.2002

Psychology

Central Michigan University

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