Margaret Torrillo
Saint Louis,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager, Teammate Development
Schnuck Markets Inc
08.2022 - Current
- Responsible for leadership and management of Teammate Development department, including three direct reports
- Designed and implemented Strategic Talent Reviews for 10,000+ employees utilizing 9 Box tool & Workday Talent module
- Develop, facilitate and execute Leadership Development Programs for entry, mid and senior level employees
- Managed all Performance Reviews including Goal Setting, Midyear Feedback & Coaching & Year End Performance Reviews utilizing Workday Performance Module
- Facilitated Myers-Briggs, Extended Disc and Situational Leadership to multiple audiences
- Oversee and coordinate summer internship for entire organization
- Managed and motivated employees to be productive and engaged in work
HR Generalist
Schnuck Markets Inc.
12.2017 - 08.2022
- Provided assistance and guidance to Chief People Officer and all teammates in Human Resource Department
- Contributed to many HR projects by collaborating with HRBPs, Talent Management, Total Rewards, Talent Acquisition and Labor Relations,
- Administer drug and alcohol compliance for entire company, including 110+ stores and 4 facilities while following all DOT regulations
- Created, designed and implemented facilitator content for Concordance Academy
- Created and developed comprehensive competency interview for mid and senior level managers
- Partnered with Human Resource Business Partners to restructure employee policies to ensure alignment with Collective Bargaining Units and all applicable State and Federal laws
- Assisted in building, implementing and tracking Retail Management Academy for four teammates
- Organize and oversee teammate discount cards and gold cards
Store Co-Manager
Schnuck Markets Inc.
04.2017 - 12.2017
- Provides superb customer service to all customers
- Supervised 100+ employees through daily activities, while continuously coaching, mentoring and training
- Handled all customer and employee concerns
- Created train th trainer for Checker, Service Center, Manager on Duty and Red Prairie
- Trained three employees to lead all store orientations and conducted onboarding and training for new teammates
- Coached all teammates and assisted with career building for store teammates
- Promoted growth and development of each teammate by building their skills and knowledge through cross-training
- Oversaw weekly orders for both store supplies and store merchandise
- Processed weekly payroll through Red Prairie System for over 100 employees
- Utilized Microsoft Office and Google Suite and created numerous Excel Spreadsheets and PowerPoint Presentations and proficient in all Microsoft Office
Customer Service Manager
Schnuck Markets Inc.
06.2015 - 04.2017
- Provides superb customer service to all customers
- Supervised 20+ employees through daily activities on the front end
- Worked closely with co-store manager to solve problems and handle customer and employee concerns
- Trainer for Checker, Service Center and Red Prairie
- Developed, implemented and led all store orientations
- Processed weekly payroll through Red Prairie System for over 100 employees
- Promoted growth and development of each teammate by building their skills and knowledge through cross-training
- Implemented and assisted in the development of new department for company, Event Coordinator
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Service Center Employee
Schnuck Markets Inc.
11.2009 - 05.2015
- Provided superb customer service to all customers
- Operated cash register for credit and debit, checks, and cash transactions
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and process returns and exchanges
- Handled closing shift bookkeeping responsibilities including processing credit and debit, checks, and cash transactions
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Master of Arts - Human Resources Development
Webster University
St Louis, MO05.2016
Bachelor of Arts - Human Environmenta Sciences
Fontbonne University
St Louis, MO12.2007
Skills
- Diversity, Equity & Inclusion
- Human Resources Services
- Employee Relations
- Learning and Development
- Program Facilitation
- Performance Management
- Workday Inc
- DOT Compliance
- Google Workspace/Microsoft Office
Certification
- Situational Leadership®: Building Leaders Trainer , The Center for Leadership Studies, August 2021
- Situational Leadership®: Essentials Trainer, The Center for Leadership Studies, February 2023
- Extended DISC®: Certified Trainer, Extended DISC®, May 2023
Timeline
Manager, Teammate Development
Schnuck Markets Inc
08.2022 - Current
HR Generalist
Schnuck Markets Inc.
12.2017 - 08.2022
Store Co-Manager
Schnuck Markets Inc.
04.2017 - 12.2017
Customer Service Manager
Schnuck Markets Inc.
06.2015 - 04.2017
Service Center Employee
Schnuck Markets Inc.
11.2009 - 05.2015
Master of Arts - Human Resources Development
Webster University
Bachelor of Arts - Human Environmenta Sciences
Fontbonne University
- Situational Leadership®: Building Leaders Trainer , The Center for Leadership Studies, August 2021
- Situational Leadership®: Essentials Trainer, The Center for Leadership Studies, February 2023
- Extended DISC®: Certified Trainer, Extended DISC®, May 2023
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