Margaret Towne
Roseville,MN
Summary
Accomplished Clinic Administrator with a proven track record at Stone Arch Psychology and Health Services, enhancing patient satisfaction and streamlining billing procedures. Known for exceptional healthcare management and problem-solving abilities, significantly reduced invoicing errors and improved financial oversight. Awarded nationally for outstanding performance, bring a blend of analytical thinking and professional communication to every role. Looking to step back in to clinic support team employee.
Overview
19
19
years of professional experience
Work History
Clinic Administrator
Stone Arch Psychology and Health Services
06.2015 - 01.2023
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Increased clinicians from 3 to 21 and yearly revenue X6
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
Medical Billing and Coding Specialist
Associated Clinic of Psychology
03.2005 - 03.2015
- Entry of claims to health insurers for In Home division for Therapy, ARHMS, CTSS and Waivered services. Posted remittances and watched for payment errors, working with Insurances to correct errors.
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during coding process.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
Lockbox Assistant Team Lead
Regulus Lockbox/now Wells Fargo
12.2003 - 09.2005
- Known company wide for fast and balanced accurate entry of data. Chosen to assist with State of MN year end entry, balanced taxes.
- Co-Lead for two teams
- Received National Award in recognition of exceptional performance.
- Managed team workload to reach targets for specific tasks.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Education
3 Years of Post Graduate Work Ended Due To Injury - Chiropractic
Northwestern Health Sciences University
BloomingtonSkills
- Office administration
- Patient relations
- HIPAA compliance
- Employee recruitment and training
- Medical billing
- Revenue management
- Bookkeeping oversight
- Teamwork and collaboration
- Critical thinking
- Medical terminology
- Accounts Payable and Receivable
Timeline
Clinic Administrator
Stone Arch Psychology and Health Services
06.2015 - 01.2023
Medical Billing and Coding Specialist
Associated Clinic of Psychology
03.2005 - 03.2015
Lockbox Assistant Team Lead
Regulus Lockbox/now Wells Fargo
12.2003 - 09.2005
3 Years of Post Graduate Work Ended Due To Injury - Chiropractic
Northwestern Health Sciences University
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