Margaret Trepal
NORTH ROYALTON,OH
Summary
To advance my career within the organization to expand my learnings, knowledge and skills.
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
32
32
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
04.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Patient Service Specialist
Cleveland Clinic CIM Warrensville HGTS
03.2013 - 04.2022
- Participating in the Covid-19 Patient Outreach Program
- Participation in the STAMP Sessions and helping to educate others in the practice
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Externship
Care Alliance Health Center
10.2011 - 12.2011
- Post Payments
- Verify Insurance
- Enter Encounters
- Submit claims
- Data Management
- Epic System
- Prelude
- Cadence
- Resolute Billing
MetroHealth Medical Center
01.2005 - 01.2007
- Transcribing Physician orders
- Data entry
- Customer service
- Answering multi-line phone
- Training other staff
- Ordering supplies
- Assisting physicians and nursing staff
- Epic System
- Trained new physicians on the hospital system
Parma Community General Hospital
01.2001 - 01.2003
- Transcribing Physician orders
- Data entry
- Customer service
- Answering multi-line phone
- Training Unit Secretaries
- Ordering supplies
- Assisting physicians and nursing staff
- Scheduling
- Coordinated with Social Services to return clients to their home on weekends and holidays when the department is closed
Deaconess Hospital
01.1993 - 01.2001
- Transcribing Physician orders
- Data entry
- Customer service
- Answering multi-line phone
- Training Unit Secretaries
- Ordering supplies
- Assisting physicians and nursing staff
- Scheduling
- Was selected to ‘float’ to various units within the hospital when that unit was short staffed
Education
Associates Degree - Health Information Technology/Electronic Medical Records
miami jacobs career college
Independence, OH12.2011
Skills
- Microsoft Word
- Microsoft Excel
- Medical Terminology
- Medical Billing and Coding
- Typing
- Calendar Management
- Correspondence Preparation
- Medical Insurance
- Med iSOFT
- Epic
- Customer Service
- Multi-tasking
- Front End Coverage
- Point of Service
- Registration
- Appointment scheduling
- Insurance verification
- Professionalism and ethics
- Cross-cultural sensitivity
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Eligibility determination
- Resource allocation
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Money handling
- Patient check-in
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Data entry
- Policy understanding
- Payment processing
- Training coordination
- Information collection
- EMR
- Scheduling diagnostic procedures
- Registration management
- Financial procedures adherence
- Call screening
- Patient identity verification
- Administrative and office support
- Medical insurance
- Scheduling appointments
- Registration and scheduling
Timeline
Patient Service Specialist
Cleveland Clinic
04.2022 - Current
Patient Service Specialist
Cleveland Clinic CIM Warrensville HGTS
03.2013 - 04.2022
Externship
Care Alliance Health Center
10.2011 - 12.2011
MetroHealth Medical Center
01.2005 - 01.2007
Parma Community General Hospital
01.2001 - 01.2003
Deaconess Hospital
01.1993 - 01.2001
Associates Degree - Health Information Technology/Electronic Medical Records
miami jacobs career college
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