Hi, I’m
Margaret Trice
Home Health Aide
North Edwards,CA
Summary
Compassionate individual with experience supporting elderly and ill clients with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
3
years of professional experience
Work History
Life Long Dreams, Inc.Redlands, CA
HOME HEALTH AIDE
01.2020 - 06.2023
Job overview
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Documented care provided and submitted notes to supervisor.
- Managed patient transportation and appointment scheduling.
- Tracked and reported clients' progress based on observations and conversations.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported individuals to medical appointments and assisted with errands.
- Accompanied clients to doctors' offices or on other trips outside home.
- Checked patients' pulse, temperature and respiration.
- Administered prescribed medications under direction from physician.
SC Municipal Corporation
CUSTOMER SERVICE/Telephone Operator
08.2006 - 08.2021
Job overview
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Consulted with customers regarding needs and addressed concerns.
- Built sustainable relationships and engaged customers by going extra mile.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Tax Administration, Jamaica
TAX AUDITOR
08.2013 - 12.2020
Job overview
- Compiled detailed reports of audit findings to discuss with supervisor.
- Conducted internal audits to comply with tax regulations.
- Documented proposed changes by evaluating schedules and reports.
- Evaluated accounting systems and tax control units to reduce taxes.
- Determined scope of audit to develop testing of internal controls and reconciliations.
- Communicated recommendations to resolve legal and fiscal issues.
- Performed audits of operational and financial areas to check compliance.
- Analyzed balance sheets for mistakes and inaccuracies.
- Posted financial data in Excel spreadsheets and managed inventory.
- Wrote reports, authored papers and organized supporting documentation.
- Researched and implemented best practices to improve audit results.
St. Catherine Municipal Corporation
AUDIT CLERK ASSISTANT
08.2006 - 08.2013
Job overview
- Established and maintained variety of automated and manual files and records.
- Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Filed correspondence and reports in accordance with corporate classification system.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Contacted customers regarding account updates and potential problems.
Education
University of The Commonwealth UCC
Bachelor of Science from Business Administration
07.2017
Skills
- Compassionate Client Care
- Observation Communication
- Reliable Transportation
- Healthcare Education
- Patient Care Recordkeeping
- Vitals Monitoring and Documentation
- Patient Progress Documentation
- Service-Oriented
- Time Management
- Patient and Compassionate
- Family Support and Instruction
Timeline
HOME HEALTH AIDE
Life Long Dreams, Inc.
01.2020 - 06.2023
TAX AUDITOR
Tax Administration, Jamaica
08.2013 - 12.2020
CUSTOMER SERVICE/Telephone Operator
SC Municipal Corporation
08.2006 - 08.2021
AUDIT CLERK ASSISTANT
St. Catherine Municipal Corporation
08.2006 - 08.2013
University of The Commonwealth
Bachelor of Science from Business Administration
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