Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Troy

Philadelphia

Summary

Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.

Overview

33
33
years of professional experience

Work History

RECEPTIONIST ADMINISTRATOR

Northeast Metal Traders
07.2013 - 04.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.

ADMINISTRATIVE ASSISTANT

The Pros Entertainment Services
03.1991 - 05.2013
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed strategies to streamline and improve office procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

High School Diploma -

St. Hubert's High School
Philadelphia, PA
06.1984

Skills

  • Office Equipment Maintenance
  • Project Coordination
  • Guest Relations
  • Multi-Line Phone Operation
  • Supply Oversight
  • Reception Management
  • Visitor Access Management
  • Client Relations
  • Supply Management
  • Appointment Setting
  • Confidential Information
  • Mail Routing
  • Management

Timeline

RECEPTIONIST ADMINISTRATOR

Northeast Metal Traders
07.2013 - 04.2024

ADMINISTRATIVE ASSISTANT

The Pros Entertainment Services
03.1991 - 05.2013

High School Diploma -

St. Hubert's High School

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Margaret Troy