Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margaret trujillo

Tucson,AZ

Summary

Customer service professional with extensive experience at Alorica, specializing in problem resolution and regulatory compliance. Achievements include significant improvements in service quality through effective de-escalation strategies and a strong focus on detail. Proficient in electronic health record management, ensuring high accuracy and efficiency in all client interactions.

Overview

9
9
years of professional experience

Work History

CSR, Sales

Alorica
Tucson, AZ
02.2022 - 02.2023
  • Executed account maintenance tasks, updating customer information within CRM system.
  • Delivered customer service and technical support via phone, email, live chat, and social media.

Customer Service Representative

Convergys
Tucson , AZ
04.2014 - 04.2015
  • Resolved customer complaints promptly and efficiently, enhancing overall service quality.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Delivered exemplary customer service to address and resolve issues in a timely manner.

Education

Medical Administration Assistant

Carrington College
Visalia, CA
06-2025

Nursing

Tucson College
Tucson, AZ
10-2005

Skills

  • Attention to detail
  • Call center operations
  • Customer service excellence
  • Patient scheduling and management
  • Electronic health record management
  • Data entry accuracy
  • Regulatory compliance expertise
  • De-escalation strategies
  • Problem resolution skills
  • HIPAA compliance

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

CSR, Sales

Alorica
02.2022 - 02.2023

Customer Service Representative

Convergys
04.2014 - 04.2015

Medical Administration Assistant

Carrington College

Nursing

Tucson College

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