Margaret 'Maggi' Tuohy
Battle Creek,MI
Summary
Driven Operations Manager with a proven track record at Great Lakes Regional Care, enhancing operational efficiency and employee performance. Expert in staff management and operations oversight, demonstrated through innovative employee loyalty programs. Skilled in MS Office and team leadership, adept at fostering client relationships and executing performance improvements.
Overview
38
38
years of professional experience
Work History
Operations Manager
Great Lakes Regional Care
09.2012 - Current
- Many years of experience working with mentally ill adults. Redirecting, building rapport with clients to help them live the best life they can with their mental illness.
- Supervised operations staff and kept employees compliant with company policies and licensing requirements.
- Conducted regular performance evaluations, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external guardians, case managers and providers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Certified Pharmacy Technician Supervisor
Hometown Pharmacy
06.2009 - 09.2012
- Provided compassionate assistance to patients facing financial difficulties, working with them to explore available resources and payment options.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Improved patient care by accurately dispensing medications and providing thorough medication counseling.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased customer satisfaction by promptly addressing concerns, answering questions, and providing knowledgeable advice on prescription medications.
- Developed strong relationships with healthcare providers, improving communication and fostering collaborative patient care efforts.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Hospital Pharmacy Certified Technician
Several Different
01.1986 - 06.2009
- Increased productivity with proper inventory management and efficient supply chain coordination.
- Maintained open lines of communication between various departments within the organization during projects.
- Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
- Used hand and power tools to align and assemble component parts.
Education
High School Diploma -
Flint Central High School
Flint06.1988
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Operations Oversight
- Performance monitoring
- Employee Motivation
- MS Office
- Client Relationships
- Project Leadership
- Schedule Management
Timeline
Operations Manager
Great Lakes Regional Care
09.2012 - Current
Certified Pharmacy Technician Supervisor
Hometown Pharmacy
06.2009 - 09.2012
Hospital Pharmacy Certified Technician
Several Different
01.1986 - 06.2009
High School Diploma -
Flint Central High School
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