Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Tuttle

Margaret Tuttle

McGraw

Summary

Dynamic and results-oriented professional with extensive experience at Green Arch Restaurant and Cortland Dental. Excelled in multitasking and organization, significantly enhancing service efficiency and patient care. Demonstrated exceptional customer service, fostering lasting relationships and contributing to a positive reputation. Skilled in cash handling and inventory management, ensuring operational excellence. Proven mentor and team leader, elevating staff performance and guest satisfaction.

Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Server

Green Arch Restaurant
02.2015 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Lead Dental Assistant

Cortland Dental
09.2003 - Current
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
  • Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
  • Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Verified patient insurance eligibility and benefits.
  • Ordered all supplies for the practice
  • Maintained decade long relationships with several representatives
  • Hired,Trained all new employees

Education

High School Diploma -

McGraw High School
McGraw, NY
06.1993

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • CPR Certified
  • HIPPA COMPLIANT
  • Multitasking and organization
  • Shift management

Timeline

Server

Green Arch Restaurant
02.2015 - Current

Lead Dental Assistant

Cortland Dental
09.2003 - Current

High School Diploma -

McGraw High School

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Margaret Tuttle