Margaret VanShaar

Lifted bins with products weighing 50-75 pounds in a fast-paced environment.

• Stacked bins on pallets and wrapped them in plastic for secure transport.
• Staged wrapped pallets on the dock for delivery drivers.

Located and organized inventory using RF gun.

Utilized RF guns to accurately pick items and organize them in bins based on order requirements.

• Counted inventory and processed new items
• Reduced order processing time with enhanced inventory management strategies.
• Improved warehouse efficiency by streamlining processes and implementing best practices.
• Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
• Contributed to cost reduction efforts through effective resource allocation and waste minimization techniques.

• Working at Amazon I have had the pleasure of being able to work in most of the departments there which are Pick, Pack, Dock and Stow, as well as working in the delivery warehouse.
• Stow is one of the most important departments as it is the first stop for all items coming to our warehouse where product will be sent to all the other depts so all items had to be inspected to ensure that they were allowed to be accepted in our FC as it is a medium hazmat warehouse as well as inspected for damages or barcode issues at the time or arrival.
• Picking items from pods that are shown on screen while checking items for any damages as well as making sure the item is correctly labeled quantity and all that as shown on screen to insure the customer gets their correct items on time.
• Packing items into correct boxes using the appropriate amount of dunnage so items do not get damaged in shipping and sending them on the conveyor to dock to be sent to the customer
• As a Dock worker I would stack the packages coming off the lines onto palettes making sure they did not stick out so they wouldn't be damaged when loaded on the trailer and the heavy packages didn't crush the rest
• Sorting smaller packages into bins
• Making sure all boxes were correctly scanned into the correct trailer as well as loading the trailers
• Working in delivery I would sort packages and stage them to get ready to be delivered for the drivers morning routes.

• Work on orders marked as medium risk in client's systems and follow the described method and procedures that apply to the fraud category under which an order has been flagged as a medium risk.
• Setup the appropriate order risk levels in client's systems for subsequent investigations to be performed.
• Disposition cases for orders that are auto canceled in client's systems.
• Send emails to Subscriber with the questionnaire where account takeover checks need to be performed.
• Add notes in client's systems for Support Agents reference when investigating
• Any account that triggers in the report where account takeover checks need to be performed.
• Make outbound calls to Subscriber to seek additional information or send outbound emails for any additional documents that are required.
• Release or cancel orders in client's systems.
• Ensure adherence to all security related policies and procedures as provided for in training.
• Utilization of active listening skills and appropriate acknowledgment statements
• Ability to recognize and adapt to the various channels in which customer contact is initiated
• Effective utilization of the various Skip Tracing tools available to assist in the authentication process
• Flexible and adaptable to changing business needs.
• Helped to promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
• Good verbal, and written communication skills
• Able to multitask different computer systems at the same time, while handling call volumes

• Answer calls regarding customers accounts
• Locate and handle refunds and voids with credit cards as well as paypal
• Help answer questions regarding product usage and what the products do for the consumer
• Place orders with new and existing customers
• Monitored account and helped with feedback online
• Adapt to constantly changing situations within company
• Studied and organized documents regarding new product launches and company changes

• Answer customers' questions, and provide information on products.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Process merchandise returns and exchanges.