Margaret Vogelsang
Marlboro,NY
Summary
Proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Adept at coaching teams to achieve high performance and handle escalations professionally.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
2027
2027
years of professional experience
Work History
Customer Service Supervisor
Telascent
Newburgh, NY
09.2005 - 06.2026
- Supervised daily operations to ensure exceptional customer service standards.
- Implemented process improvements that increased overall customer satisfaction rates.
- Resolved complex customer inquiries, fostering loyalty and retention strategies.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Cashier
Thruway Market
Walden NY
1996 - 1998
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash and credit transactions accurately, minimizing errors in financial reporting.
- Trained new staff on cashiering procedures and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Valley Central
Montgomery NYHigh School Diploma -
Orange Ulster Boces
Goshen NYSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Team leadership
- Positive and constructive feedback
- Work prioritization
- Relationship building
- Handling escalations
- Delegating work
- Call monitoring
- Staff scheduling
- Customer service management
- Phone and email etiquette
- Coaching and mentoring
- Staff training
- Handling complaints
- Employee supervision
- Data entry
- Email management
- Customer escalations
- Employee schedule management
- Staff assignments and supervision
- Research
- Task delegation
- Team management
- Verbal and written communication
- Active listening
- Empathy and patience
- Schedule coordination
- Performance evaluations
- Call center management
- Call center operations
- Employee scheduling
Timeline
Customer Service Supervisor
Telascent
09.2005 - 06.2026
Cashier
Thruway Market
1996 - 1998
High School Diploma -
Valley Central
High School Diploma -
Orange Ulster Boces