Summary
Overview
Work History
Education
Skills
Phone
Timeline
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Margaret V. Taylor

Dayton

Summary

Dynamic Customer Service Representative with extensive experience at Synchrony Bank, excelling in high-volume call environments. Proven track record in accounts receivable and collections, leveraging strong analytical skills and exceptional communication to enhance client satisfaction. Adept at multitasking and process improvement, consistently delivering results in fast-paced settings.

Overview

26
26
years of professional experience

Work History

Customer Service Representative/Specialist Account Manager

Synchrony Bank
Kettering/Cincinnati
04.2014 - 09.2024
  • Escalated calls for client customers
  • Assisted agents with accounts
  • Handled the Customer service agents Teams chats
  • Gave resources for agents
  • Processed rush check requests
  • Processed rush credit card requests
  • Took client calls for payments, eservice, fee waivers, etc
  • High volume calls & fast paced
  • CSR on overflow calls from clients
  • Clients – Walmart, Sam’s Club, QVC, HSN, Zulily, TJX Rewards
  • Handled follow ups for accounts

Accounting/Fiscal Clerk

Accountemps
Dayton
06.2012 - 04.2014
  • Heavy Customer Service for all customers
  • Responsible for all administrative duties including – phones, filing, etc
  • Processed all Cash transactions over phone & in-store
  • Posted daily receipts – checks, wire transfers, credit card, etc
  • Request funds from ODA (Ohio Dept
  • Of Aging)
  • Entering of A/R receipts from Consumers
  • Process Check requests twice a month
  • File Maintenance & Information Updates – addresses, etc
  • Reconcile Program Funds/Accounts for ODJFS

Accounts Receivable Clerk/Collections

SAS Safety Corporation
Signal Hill
01.2008 - 04.2009
  • Responsible for all Customer’s Receivables (approx
  • 1200), Past Due Customers, etc
  • Daily quota (10 min) calls on Collections/past due accounts
  • Processed all Cash Receipts for customer in FACTS accounting software
  • Posted daily receipts – checks, wire transfers, credit card, etc
  • File maintenance for customer’s accounts
  • Customer service for A/P contacts
  • Responsible for all clerical/general duties – filing, faxing, etc
  • Responsible for Receivables Month End Closing & Bank Reconciliations
  • Reported monthly status reports to CEO
  • Handled all discrepancies with shipping and/or defected product

Admin. Office Manager/ Routing Coordinator

Daylight Logistics
Carson
05.2006 - 01.2008
  • Processed all orders for Victoria’s Secret, Bath & Body Works, Express, etc
  • Accounts
  • Responsible for all tracking information using: UPS Online, Fed Ex, E.D.I
  • Etc
  • Processed load sheets for drivers in Excel and customer computer (OSCAR) program for inventory control, shipment status, container info
  • Etc
  • Back-up Coordinator for DD’S Discounts (Ross Stores) & all Victoria’s Secrets Customers
  • Generated Spreadsheet daily for customers, office personnel, etc
  • Dispatched & Scheduled drivers using Excel spreadsheets for local deliveries, etc
  • Clerical duties including Confirmations on orders, POD’s, Lost Shipments, etc
  • Responsible/Knowledgeable on Routing Information for each Customer
  • Knowledge of Routing Guides for LTL, local and bilateral trucking companies/drivers
  • Administrative duties for all customers including billing, order processing, etc
  • In charge for the Public Inbound for our un-bonded warehouse
  • Processed orders and handled all clerical duties including filing, billing, and customer inquiries
  • Heavy dispatch, routing of trucking companies
  • Direct contact with customers as well as trucking companies & CF stations & pier stations
  • Processed orders, tracking information using UPS Online, Fed Ex, E.D.I
  • & other programs
  • Created Container manifestations for warehouse as well as Inbound Itinerary/On-The-Water-Report
  • Cross-trained in Customer/Consumer Returns/Replacements

Inbound/Outbound Coordinator

Price Transfer Inc.
Rancho Dominguez
06.1998 - 04.2006
  • Assessed job sites to determine work needed.
  • Reported employee time, job expenses and inspections results in work records.
  • Scheduled pickups from suppliers and arranged drop-offs at destination locations.
  • Resolved any discrepancies between customer orders and actual shipments.
  • Created documentation such as bills of lading, packing lists, and invoices.
  • Identified opportunities for process improvement within the outbound logistics workflow.
  • Collaborated with internal departments such as sales, purchasing, and production teams on shipment requirements.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Managed daily delivery and work schedules to maximize coverage.

Education

Some College (No Degree) - Business Admin/Mgmt

Long Beach City College
Long Beach, CA

Skills

  • Accounts Receivable & Payable Experience
  • Knowledge of all office equipment and procedures
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • Teams
  • Excellent Communication
  • Customer service skills
  • Collections
  • Logistics Experience
  • MIP/SAGE accounting software
  • Team player
  • Typing
  • Data & Alpha 10-Key
  • Administrative support
  • Able to multitask
  • Delegate
  • Follow through in work
  • Detail Oriented
  • Analytical
  • Self Starter
  • Teams chats
  • Neo Coordinator for agents
  • Fast paced environment
  • High volume calls intake

Phone

mobile, (937) 718-6479

Timeline

Customer Service Representative/Specialist Account Manager

Synchrony Bank
04.2014 - 09.2024

Accounting/Fiscal Clerk

Accountemps
06.2012 - 04.2014

Accounts Receivable Clerk/Collections

SAS Safety Corporation
01.2008 - 04.2009

Admin. Office Manager/ Routing Coordinator

Daylight Logistics
05.2006 - 01.2008

Inbound/Outbound Coordinator

Price Transfer Inc.
06.1998 - 04.2006

Some College (No Degree) - Business Admin/Mgmt

Long Beach City College

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Margaret V. Taylor