Margaret Walsh
Summary
Adept at enhancing patient and client satisfaction through compassionate care and efficient management, Did the required leverage skills in patient transport and emotional support at Home Helpers Home Care. Helped with approach to chronic disease management and meticulous documentation led to a 20% improvement in care continuity and efficiency, showcasing the ability to meet and exceed employer expectations.
Previously worked with the special needs on a bus and also Took care of a family member, father, when he was diagnosed with Palsy, until he passed.
Grew up with a special needs cousin family regularly saw and visited with growing up. I think this is what gave me compassion and caring today.
Overview
13
13
years of professional experience
Work History
Home Health Caregiver
Home Helpers Home Care.
07.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Admin Assistant
Brennan's Heating and Air Conditioning
02.2024 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Manager
NVA Chimney Services
02.2023 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Office Manager
SweepMasters Professional Chimney Services
04.2015 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
Bus Attendant/Special Needs Bus Aide
Prince William County Public Schools
08.2011 - 06.2013
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced Virginia safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Assisted juvenile passengers in crossing roadway safely.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
- Conducted regular inspections of safety equipment to ensure proper functioning in case of an emergency.
- Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
- Contributed to a reduction in the number of accidents on the bus by vigilantly monitoring passenger behavior, intervening promptly when necessary.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
Education
Yearly Requirements For Home Health Care - Caring For Clients in Their Home
Care Academy
Online07.2024
Skills
- Meal Preparation
- Emotional Support
- Personal Hygiene Assistance
- Compassionate Care
- Alzheimer's Care
- Dementia Care
- Medical Equipment Operation
- Documentation
- First aid and safety
- Behavioral support
- Feeding Assistance
- Dressing assistance
- Care Plan Management
- Light Housekeeping
Affiliations
- Bethel United Methodist Church
Timeline
Home Health Caregiver
Home Helpers Home Care.
07.2024 - Current
Admin Assistant
Brennan's Heating and Air Conditioning
02.2024 - 06.2024
Office Manager
NVA Chimney Services
02.2023 - 01.2024
Office Manager
SweepMasters Professional Chimney Services
04.2015 - 02.2023
Bus Attendant/Special Needs Bus Aide
Prince William County Public Schools
08.2011 - 06.2013
Yearly Requirements For Home Health Care - Caring For Clients in Their Home
Care Academy
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