Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Margaret Webb

Coconut Creek,FL

Summary

Dynamic professional with extensive experience in customer service and education, notably with NexRep and Broward County Public Schools. Excelled in high-volume call environments, leveraging exceptional communication skills and technical troubleshooting. Proven track record of enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Office and adept at managing multiple tasks efficiently.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Inbound Customer Service Representative

NexRep
10.2023 - Current
  • Company Overview: Independent Contractor for Teladoc Health
  • Inbound customer service representative for the Teladoc Health client
  • Responsibilities include: assisting members with scheduling their visit; update their account if necessary, provide website support, Escalate issues to appropriate departments
  • Conduct research to provide accurate information to members while always adhering to company policy and procedures
  • Independent Contractor for Teladoc Health

Online Scorer/Reader

Educational Testing Service
02.2003 - Current
  • Evaluate and assign scores to language arts, science, and math prompts per established scoring rubrics
  • Ability to complete assignments with accuracy, efficiency, and expediency
  • Self-motivation and discipline are required for an at-home position

Gig Ambassador/Remote

Omni Interactions
12.2021 - 03.2023
  • Work from home inbound customer service calls for the Walgreens client
  • Gained knowledge of Walgreens vaccine policy and procedures while making Covid-19 vaccine appointments
  • Advise customers of federal and company vaccine guidelines
  • Timely and efficient management of calls is paramount

Recruiting Assistant

United States Census Bureau
11.2019 - 01.2020
  • Gave impromptu presentations with community leaders, employment agencies, and other groups to recruit local residents
  • Assist applicants with the online application process
  • Worked independently; time management skills critical for success

Work from Home Customer Service Representative

Concentrix
02.2015 - 12.2018
  • Responded to customer inquiries via inbound phone and email
  • Experienced in learning new products and procedures in a timely manner
  • Ability to work quickly and accurately while providing exceptional customer service on every call

Teacher, ESE Interim Teacher, Teacher Assistant, Pool Substitute Teacher

Broward County Public Schools
11.2006 - 11.2014
  • Taught in various capacities, students from elementary to high school levels
  • Promoted multiple times from Teacher’s Aid to Interim Substitute Teacher
  • Gained valuable teaching experience

Education

Bachelor of Arts Degree -

Norwich University
Northfield, VT

Skills

  • Microsoft Office
  • Exceptional written and communication skills
  • Type 65 wpm
  • Exceptional Time Management
  • Teaching experience
  • High-volume call centers
  • Computer Skills
  • Call center experience
  • Product Knowledge
  • Technical Troubleshooting
  • Customer Focus
  • Complaint Handling
  • Documentation And Reporting
  • Call Management
  • Call Center Operations

Certification

  • Florida Teacher Certification in Exceptional Student Education K-12
  • Substitute Teacher Training Certificate

Awards

  • United States Marine Corps - Honorable Discharge
  • Exemplary Customer Service

Timeline

Inbound Customer Service Representative

NexRep
10.2023 - Current

Gig Ambassador/Remote

Omni Interactions
12.2021 - 03.2023

Recruiting Assistant

United States Census Bureau
11.2019 - 01.2020

Work from Home Customer Service Representative

Concentrix
02.2015 - 12.2018

Teacher, ESE Interim Teacher, Teacher Assistant, Pool Substitute Teacher

Broward County Public Schools
11.2006 - 11.2014

Online Scorer/Reader

Educational Testing Service
02.2003 - Current

Bachelor of Arts Degree -

Norwich University

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Margaret Webb