Margaret White, PMP

Led the deployment, configuration, and ongoing support of Samsara AI-enabled telematics systems across a nationwide fleet to enhance driver safety, optimize maintenance, and improve operational efficiency. Served as a technical liaison between fleet operations, IT, and vendor teams, delivering data-driven solutions for real-time visibility and performance monitoring.

• Directed the deployment and lifecycle management of Samsara AI dual-facing camera systems, enabling real-time in-cab audio alerts triggered by distracted driving detection to promote safer driver behavior.
• Provisioned and activated Samsara vehicle gateway devices to capture GPS location, engine diagnostics, fault codes, and maintenance alerts—core inputs for the Mpower Maintenance Project.
• Monitored system performance through the Samsara Dashboard, managing hardware activations, troubleshooting device malfunctions, and ensuring successful installations using structured flowcharts and SOPs.
• Trained end users, fleet supervisors, and support teams on Samsara platform navigation, hardware ordering processes, and utilization of New Equipment Order Forms and self-service resources.
• Collaborated with maintenance and fleet operations teams to leverage real-time diagnostics and fault alerts to reduce maintenance costs, prevent catastrophic failures, and improve vehicle uptime.
• Designed and maintained a coaching process flowchart to standardize supervisor feedback based on unsafe driving events, enabling consistent and actionable coaching.
• Conducted training sessions for frontline supervisors on behavior-based coaching strategies, reinforcing compliance initiatives and elevating safety performance metrics.

Systems & Tools Used:

• Samsara Fleet Management Platform (AI camera systems, GPS, telematics dashboards)
• Samsara Admin Console (Device provisioning, diagnostics, and monitoring)
• Microsoft Excel / Google Sheets (Data tracking, analysis, and flowchart creation)
• Lucidchart / Visio (Coaching and process flow documentation)
• Google Workspace / Microsoft 365 (Training materials, documentation, presentations)

• Led the nationwide deployment, configuration, and ongoing support of Samsara AI-enabled telematics systems to enhance driver safety, optimize vehicle maintenance, and improve fleet operational efficiency.
• Acted as the primary liaison between IT, fleet operations, and vendor partners, delivering integrated, data-driven solutions for real-time performance monitoring and decision-making.
• Directed full lifecycle implementation of Samsara dual-facing AI camera systems, including setup of real-time in-cab audio alerts for distracted driving events, promoting proactive safety interventions.
• Provisioned and activated Samsara Vehicle Gateway (VG) devices to enable GPS tracking, engine diagnostics, and fault-code monitoring, contributing to the Mpower Maintenance Project.
• Managed system performance using the Samsara Dashboard, including device health monitoring, troubleshooting, and installation validation with detailed SOPs and process flowcharts.
• Developed and delivered training for fleet supervisors and support staff on Samsara platform navigation, hardware ordering procedures, and the use of New Equipment Order Forms.
• Collaborated with fleet and maintenance teams to use real-time diagnostic alerts to reduce unscheduled repairs and improve vehicle uptime.
• Designed standardized coaching workflows to support behavior-based feedback using unsafe driving data, increasing coaching consistency and compliance adherence.
• Facilitated training sessions for frontline supervisors on driver behavior coaching strategies, resulting in improved safety metrics and policy compliance.

Systems & Tools Used:

• Samsara Fleet Management Platform – AI camera systems, GPS tracking, real-time diagnostics
• Samsara Admin Console – Device provisioning, activation, and system monitoring
• Microsoft Excel / Google Sheets – Data analysis, tracking, and visual reporting
• Lucidchart / Microsoft Visio – Flowchart and process documentation

• Supported the Brinks–Dunbar Armored merger by managing infrastructure decommissioning and data migration efforts, achieving significant cost savings and operational continuity.
• Interfaced with Corporate IT and vendor teams to plan, coordinate, and execute branch-level IT asset decommissioning across multiple sites.
• Led the configuration and deployment of ThinPrint Hub devices at all branch locations; added device licenses and integrated centralized print management systems to ensure consistent and secure print services.
• Remotely accessed branch computers and laptops to install and configure network printers, ensuring all devices were added to the CIT network print server and aligned with enterprise print policies.
• Configured Kronos time clocks for employee time tracking, integrating devices with centralized payroll systems and validating network readiness.
• Collaborated with the Network Engineering team to assess switch capacity, port availability, and cabling requirements using SolarWinds network monitoring tools.
• Developed IT construction requirements for telecommunications, networking, and computing infrastructure to support scalable branch operations.
• Authored project charters and detailed project plans, aligning technical deliverables with business goals, defining resource requirements, and maintaining scope and timeline accountability.
• Directed implementation activities by delegating tasks to internal teams and external vendors, ensuring successful execution of all merger-related IT initiatives.
• Utilized Agile methodology to gather data requirements, iterate on design solutions, and deliver a secure and complete migration of legacy Dunbar systems into Brinks’ infrastructure.
• Provided ongoing technical support across all divisions, resolving infrastructure-related issues and improving overall system reliability and end-user satisfaction.

Directed large-scale implementation of Video Visitation systems across correctional facilities nationwide, overseeing all aspects from planning and integration to training and post-launch optimization. Managed up to 120 concurrent projects, ensuring secure, reliable deployments that met client requirements, regulatory standards, and operational goals.

• Developed comprehensive project plans including timelines, budgets, risk assessments, and resource allocations to guide successful project execution.
• Defined project scope, objectives, and deliverables in direct alignment with client operational and security needs.
• Oversaw installation and configuration of video visitation hardware/software, ensuring full integration with facility security systems, network infrastructure, and user management platforms.
• Conducted thorough system testing and quality assurance before go-live, mitigating potential issues and ensuring operational readiness.
• Identified and addressed cybersecurity risks, ensuring compliance with legal, regulatory, and institutional standards.
• Created user manuals, technical documentation, and helpdesk guides to support ongoing system use and maintenance.
• Delivered on-site and virtual training to facility staff and end-users, promoting self-sufficiency and reducing post-deployment support needs.
• Educated stakeholders to overcome resistance to change, emphasizing the operational and cost-efficiency benefits of video visitation systems.
• Monitored system usage, performance, and user feedback, implementing improvements to optimize reliability and user experience.
• Developed contingency and incident response plans to address potential service disruptions or technical failures.
• Cultivated and maintained strong client relationships, improving communication, accelerating timelines, and increasing satisfaction.

Systems & Tools:

• Salesforce (Project/Account Management)
• Microsoft Project (Timeline & Resource Planning)
• Jira (Issue Tracking & QA Management)
• Cisco Call Manager / VoIP Systems
• Active Directory (User Management Integration)
• SharePoint (Documentation & Collaboration)
• Visio (System Diagrams & Network Mapping)
• Remote Management Tools (e.g., TeamViewer, RDP)
• Proprietary Securus deployment and provisioning platforms

Managed and executed technical provisioning projects supporting nationwide VoIP, TDM, and circuit deployments for correctional facilities. Oversaw infrastructure integration, service activation, and cross-functional coordination to ensure successful implementation of telecom and data services.

• Developed and managed detailed implementation plans, timelines, and deliverables to meet project and client requirements.
• Defined project scope, goals, and success criteria in collaboration with internal stakeholders and external partners.
• Led the provisioning and installation of telecom services including VoIP interconnects, high-speed data lines, DSL, T1, and MPLS circuits.
• Oversaw the setup, configuration, and activation of hardware, software, and network components, ensuring seamless system integration.
• Coordinated network expansion initiatives, facilitating VoIP and TDM delivery across all phases of design and execution.
• Monitored and validated circuit installations, ensuring timely activation and strict adherence to quality standards.
• Managed all aspects of provisioning processes, including order validation, placement, and change management for domestic and international network expansion.
• Worked closely with ILECs and CLECs to establish circuit connectivity and resolve service delivery issues.
• Issued change orders, disconnects, and modifications to meet evolving customer and infrastructure requirements.
• Provided support for both major infrastructure projects and single-order requests, consistently ensuring client satisfaction and operational continuity.
• Identified resource optimization opportunities to reduce costs and accelerate deployment timelines.

Systems & Tools Used:

• MetaSolv / TBS (Telecom Provisioning Systems)
• Microsoft Project (Project Planning & Resource Management)
• Salesforce (Order Tracking & Account Coordination)
• Cisco Unified Communications Manager (CUCM) – VoIP provisioning
• Telecom Carrier Portals (AT&T, Lumen, Frontier, etc.)
• Remedy or internal ticketing systems (Issue tracking and resolution workflows)