Margaret Wilcox
CO
Summary
Forward-thinking team leader with over 15 years of experience in payroll, scheduling, and general management. Motivational and inspiring team leader with expertise in customer relationship management and inventory control. Resourceful and methodical self-starter. Well organized, attentive to detail and committed to building high-performing teams.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Manager of Operations
The Dew Drop Inn
05.2021 - 06.2022
- Assisted in open of new bar/restaurant
- Implemented a health care package for staff
- Organized a daily scheduling system
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Maintained vendor relations
- Installed and curated two point-of-sales systems
Manager
Little Prince LLC
10.2012 - 03.2020
- Managed a team of 20-25 staff
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored expenditures to mitigate risk of overages.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Insured customer satisfaction and created lasting relationships with clients
- Administration duties: required banking needs/payroll/scheduling
Manager on Duty
Brinker International Inc.
06.2010 - 10.2015
- Managed daily/weekly reservations and bookings for 300-person restaurant
- Directed and managed banquet functions for large-person event. (ex. weddings/company events)
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Liaised with catering department about event changes and implemented requested adjustments.
- Interpreted instructions to schedule and set up events to client specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Monitored food preparation, production and plating for quality control.
Education
Bachelor of Arts - Art
Kutztown University of Pennsylvania
Kutztown, PA 08.2004 - 12.2008
Skills
Work flow planning
Customer relations specialist
Unsurpassed work ethic
Superb time management skills
Staff Management
Purchasing and procurement
Sales background
Project planning and development
Project Management
Complex problems analysis
Employee relations and conflict resolution
Procurement and sales
Timeline
Manager of Operations
The Dew Drop Inn
05.2021 - 06.2022
Manager
Little Prince LLC
10.2012 - 03.2020
Manager on Duty
Brinker International Inc.
06.2010 - 10.2015
Bachelor of Arts - Art
Kutztown University of Pennsylvania
08.2004 - 12.2008