Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Wilcox

Las Vegas

Summary

Dynamic professional with a strong work ethic and customer service expertise, at SHANGO Dispensary. Proven track record in staff training and development, enhancing team performance and customer satisfaction. Skilled in POS system operation and cash handling, consistently optimizing inventory management and driving sales through effective communication and tailored recommendations.

Overview

14
14
years of professional experience

Work History

Lead Budtender

SHANGO (SLV)Dispensary
08.2020 - Current
  • Conducted training sessions focused on product knowledge and customer service skills.
  • Oversaw daily operations, ensuring compliance with state regulations and internal policies.
  • Developed and implemented inventory management processes to optimize stock levels.
  • Guided customer consultations, providing tailored recommendations based on individual needs.
  • Resolved customer inquiries and complaints efficiently, improving overall satisfaction scores.
  • Mentored junior budtenders, fostering a collaborative team environment and skill development.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
  • Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
  • Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
  • Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
  • Increased daily sales through upselling techniques and effective communication of product benefits.
  • Collaborated closely with security personnel to maintain a safe environment for employees and customers.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Weighed, prepared and packaged different types of products.
  • Checked guests' photo identification for validity and age requirements.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

Dollar General Market
03.2020 - 08.2020
  • Managed cash transactions efficiently, ensuring accurate financial exchanges with customers.
  • Trained and mentored new staff on register operations and customer service protocols.
  • Implemented process improvements to enhance checkout efficiency and reduce wait times.
  • Oversaw inventory management, ensuring stock levels were maintained for optimal sales support.
  • Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
  • Collaborated with team members to streamline workflow during peak hours, enhancing service delivery.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Department Manager

Wal-Mart Supercenter
09.2011 - 03.2020
  • Led team in implementing new operational procedures, enhancing workflow efficiency and productivity.
  • Developed training programs for staff to improve performance and ensure adherence to safety standards.
  • Streamlined inventory management process, reducing discrepancies and optimizing stock levels.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
  • Coordinated cross-departmental communication to align goals and improve overall service delivery.
  • Analyzed operational data to identify trends and implement corrective actions for continuous improvement.
  • Oversaw budgeting and resource allocation, ensuring alignment with departmental objectives and company strategy.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.

Education

GED - Basics

Baton Rouge Adult Education Center
Baton Rouge, LA

Skills

  • Strong work ethic
  • Customer service expertise
  • Staff training and development
  • POS system operation
  • Cash handling experience
  • Packaging products
  • Discussing cannabis
  • Counting money
  • Online order management
  • Changing out tills

Timeline

Lead Budtender

SHANGO (SLV)Dispensary
08.2020 - Current

Cashier

Dollar General Market
03.2020 - 08.2020

Department Manager

Wal-Mart Supercenter
09.2011 - 03.2020

GED - Basics

Baton Rouge Adult Education Center

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