Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Williams

Dental Assistant
Philadelphia,PA

Summary

Dynamic and detail-oriented Expanded Functions Dental Assistant with expertise in infection control and patient education, honed at the University of Pennsylvania Dentistry School. Proven ability to enhance patient satisfaction through effective communication and meticulous care, while streamlining treatment processes and maintaining compliance with health regulations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dental Assistant

Chestnut Hill Dental
10.2024 - 02.2025
  • Assisted in patient preparation and management during dental procedures.
  • Maintained accurate patient records and updated treatment plans efficiently.
  • Sterilized instruments and ensured compliance with infection control protocols.
  • Provided chairside support to dentists, enhancing workflow and patient comfort.

Lead Dental Assistant

Temple Dental School, Kornberg School of D
07.2019 - 12.2022
  • Assisted in patient preparation and management during dental procedures to enhance overall clinic efficiency.
  • Maintained sterilization protocols and infection control measures to ensure patient safety and compliance.
  • Supported dentists by providing necessary instruments and materials promptly throughout procedures.
  • Educated patients on oral hygiene practices, contributing to improved patient satisfaction and care outcomes.
  • Managed appointment scheduling and patient records using dental practice management software effectively.
  • Trained new staff on office protocols, enhancing team performance and ensuring consistency in patient care.
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
  • Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.

Dental Assistant /Dental Receptionist

Einstein Dental Center
06.2009 - 09.2022
  • Assisted in chairside procedures, ensuring patient comfort and efficient workflow during treatments.
  • Prepared and sterilized dental instruments to maintain compliance with health and safety standards.
  • Managed patient records using digital systems, enhancing accuracy and accessibility of information.
  • Educated patients on post-operative care, contributing to improved recovery outcomes and patient satisfaction.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Managed patient billing processes for timely, accurate payments.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Optimized office workflow and reduced administrative errors by introducing more efficient document management system.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
  • Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
  • Reduced no-show rates through timely and effective appointment reminders and confirmations.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Contributed to public health awareness by participating in organization of community dental health events.
  • Helped patients complete necessary medical forms and documentation.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.

Expanded Functions Dental Assistant

University of Pennsylvania Dentistry School in Phi
06.2013 - 07.2018
  • Assisted in patient management and care, ensuring comfort during procedures.
  • Prepared and sterilized dental instruments and equipment for safe usage.
  • Educated patients on post-operative care and oral hygiene practices.
  • Collaborated with dentists to perform various clinical procedures efficiently.
  • Implemented infection control protocols to maintain a sterile environment.
  • Mentored junior staff on best practices and operational procedures.
  • Applied fluoride varnish and sealants.
  • Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
  • Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
  • Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
  • Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
  • Assisted in coronal polishing.
  • Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
  • Provided comprehensive oral hygiene education for patients, promoting long-term dental health.
  • Fostered a welcoming and calming environment for patients by maintaining orderliness and cleanliness in all treatment areas.
  • Took [Number] x-rays per week.
  • Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
  • Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
  • Ensured smooth operation of dental practice by performing routine maintenance on equipment, identifying issues early on to prevent costly repairs.
  • Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
  • Played key role in emergency dental care by quickly responding to urgent patient needs and assisting in providing immediate treatment.
  • Improved patient satisfaction with meticulous attention to detail in taking dental impressions and fabricating temporary crowns.

Education

Associate of Science - Dentistry

Manor College
700 Fox Chase Road, Jenk, PA. 19o46
06-1979

Associate of Science - Dental Assistant

Lyon's Technical Insitute
67 Long Lane, Upper Darby 19082
09-1978

Skills

  • Dental impression techniques
  • Skilled in radiographic techniques
  • Digital X-ray proficiency
  • Sterilization techniques
  • Streamlined treatment room setup
  • Infection prevention techniques
  • Effective schedule coordination
  • Radiographic interpretation
  • Professional conduct
  • Team collaboration
  • Expertise in sterilization techniques
  • Appointment coordination
  • Cross-training capabilities
  • Infection control expertise
  • Healthcare customer support
  • Effective impression management
  • Treatment room breakdown
  • Oral hygiene education
  • Patient education
  • Dental supply coordination
  • Sanitation protocols
  • Electronic charting
  • Healthcare customer support
  • Teeth cleaning assistance
  • First aid training
  • Surgical assistance expertise
  • Inventory management
  • Dental staff assistance
  • Office administration duties
  • Knowledgeable in [software]
  • Endodontic procedure assistance
  • Restorative dentistry
  • Patient care coordination
  • Complex Problem-solving
  • Restorative dentistry support
  • Clinical support
  • Oral surgery
  • Dental records
  • Excellent manual dexterity
  • Laboratory case management
  • Procedure support
  • Insurance billing
  • Dental office administration
  • Regulatory compliance
  • Preventive dentistry promotion
  • Dental impression specialist
  • Local anesthetic proficiency
  • Prosthodontic treatment support
  • HIPAA compliance
  • Team collaboration abilities
  • OSHA regulations
  • Disinfecting rooms and equipment
  • Dental terminology

Certification

  • Certified Dental Assistant

Timeline

Dental Assistant

Chestnut Hill Dental
10.2024 - 02.2025

Lead Dental Assistant

Temple Dental School, Kornberg School of D
07.2019 - 12.2022

Expanded Functions Dental Assistant

University of Pennsylvania Dentistry School in Phi
06.2013 - 07.2018

Dental Assistant /Dental Receptionist

Einstein Dental Center
06.2009 - 09.2022

Associate of Science - Dentistry

Manor College

Associate of Science - Dental Assistant

Lyon's Technical Insitute

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Margaret WilliamsDental Assistant