Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Williamson

Largo,FL

Summary

As an enthusiastic and reliable food service professional well-versed in food and beverage operations and guest services, I take pride in providing elevated and hospitable dining experiences leaving guests with an incentive to return. It is my objective to excel in my workplace applying honed skills I have accrued in my 8 years of working in hospitality. I am seeking to expand my knowledge and apply my goal-oriented drive as an employee with your company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Server

Broke N Bored Grill
03.2022 - 11.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet guest needs.
  • Retained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Paralegal Assistant

Law Office Of David J. Sockol
07.2021 - 06.2022
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Revised and finalized letters, briefs, and memos.
  • Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.

Bartender

Courtyard By Marriott
08.2019 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Front Desk Associate

Courtyard By Marriott
08.2019 - 03.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered guest questions and referred to local points of interest.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

To-Go Specialist

Bonefish Grill
09.2018 - 06.2019
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Utilized POS system to receive and process food and beverage orders.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Portioned and prepared various food items for kitchen staff.
  • Distributed food to waiters and waitresses to serve to customers.

Assistant Manager

Dairy Queen Grill & Chill
03.2015 - 06.2018
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills and achieve daily objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised supplies in inventory and submitted reorder requests.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained temperature logs of food items daily.

Education

High School Diploma -

Osceola Fundamental High School
Seminole, FL
06.2018

Skills

  • Food Safety Knowledge
  • Multitasking Abilities
  • Organizational Skills
  • Customer Service Management
  • Upselling Strategies
  • Food Preparation
  • Interpersonal Skills
  • Conflict Resolution

Certification

SafeStaff Foodhandler Training Certification

Timeline

Lead Server

Broke N Bored Grill
03.2022 - 11.2023

Paralegal Assistant

Law Office Of David J. Sockol
07.2021 - 06.2022

Bartender

Courtyard By Marriott
08.2019 - 03.2020

Front Desk Associate

Courtyard By Marriott
08.2019 - 03.2020

To-Go Specialist

Bonefish Grill
09.2018 - 06.2019

Assistant Manager

Dairy Queen Grill & Chill
03.2015 - 06.2018

High School Diploma -

Osceola Fundamental High School

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Margaret Williamson