Margaret Williamson
Largo,FL
Summary
As an enthusiastic and reliable food service professional well-versed in food and beverage operations and guest services, I take pride in providing elevated and hospitable dining experiences leaving guests with an incentive to return. It is my objective to excel in my workplace applying honed skills I have accrued in my 8 years of working in hospitality. I am seeking to expand my knowledge and apply my goal-oriented drive as an employee with your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server
Broke N Bored Grill
Redington Shores, FL
03.2022 - 11.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet guest needs.
- Retained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Paralegal Assistant
Law Office Of David J. Sockol
St. Petersburg, FL
07.2021 - 06.2022
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Organized documents to manage paper and electronic filing systems of clients.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Revised and finalized letters, briefs, and memos.
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
Bartender
Courtyard By Marriott
St. Petersburg, FL
08.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Front Desk Associate
Courtyard By Marriott
St. Petersburg, FL
08.2019 - 03.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered guest questions and referred to local points of interest.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
To-Go Specialist
Bonefish Grill
St. Petersburg, FL
09.2018 - 06.2019
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and prepared various food items for kitchen staff.
- Distributed food to waiters and waitresses to serve to customers.
Assistant Manager
Dairy Queen Grill & Chill
St. Petersburg, FL
03.2015 - 06.2018
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills and achieve daily objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised supplies in inventory and submitted reorder requests.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained temperature logs of food items daily.
Education
High School Diploma -
Osceola Fundamental High School
Seminole, FL06.2018
Skills
- Food Safety Knowledge
- Multitasking Abilities
- Organizational Skills
- Customer Service Management
- Upselling Strategies
- Food Preparation
- Interpersonal Skills
- Conflict Resolution
Certification
SafeStaff Foodhandler Training Certification
Timeline
Lead Server
Broke N Bored Grill
03.2022 - 11.2023
Paralegal Assistant
Law Office Of David J. Sockol
07.2021 - 06.2022
Bartender
Courtyard By Marriott
08.2019 - 03.2020
Front Desk Associate
Courtyard By Marriott
08.2019 - 03.2020
To-Go Specialist
Bonefish Grill
09.2018 - 06.2019
Assistant Manager
Dairy Queen Grill & Chill
03.2015 - 06.2018
High School Diploma -
Osceola Fundamental High School