Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Margaret Wolke

Baltimore,MD

Summary

Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative and Operations Manager

U.S. Army Active Duty
10.2022 - Current
  • Improved operational quality and efficiency by streamlining processes and creating and implementing more than ten new standard operation procedures.
  • Reduced turnaround time for project completion through effective resource allocation, team management, and inter-department collaboration, allowing for 50% reduction in processing time.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly for more than 200 employees.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts and improving company culture.
  • Empowered a team of 30 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led onboarding of new staff and organizational training initiatives aimed at upskilling the workforce to meet dynamic industry demands by developing in-depth training resources.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions and planned organizational changes.
  • Established positive and effective communication among unit staff and upper-echelon organization leadership, significantly reducing miscommunications, and missed deadlines.

Computer Network Analyst (35N)

U.S. Army Active Duty
01.2020 - Current
  • Increased team efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Led a team of 20 analysts and to improve team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Leveraged big data technologies to manage large datasets efficiently while maintaining high levels of performance.
  • Queried databases for information needed for report processing.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Sought to continually expand skills by attending the Joint Cyber Analysis Course and multiple organizationally-hosted continuing education programs.
  • Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
  • Ensured operational success through diligent planning, preparation, and execution of assigned tasks.
  • Maintained high morale within the team by fostering a positive and supportive work environment.
  • Reduced training time for new employees by developing an effective onboarding process that emphasized core skills and competencies.

Retail Store Manager

Ann Taylor Inc. LOFT
11.2018 - 12.2019
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Arts - Spanish Language And Literature

Benedictine College
Atchison, KS
05.2016

Skills

  • Customer Service
  • Business Development
  • Logistics Oversight
  • Program Administration
  • Organizational Management
  • Inventory Management
  • Process Improvement
  • Workflow Optimization
  • Data Analysis
  • Staff Training

Accomplishments

  • Graduated with Honors from undergraduate degree, Army Advanced Skills Course, and the Joint Cyber Analysis Course.
  • Recognized as Honor Graduate and Distinguished Leader at the U.S. Army Basic Leader Development Course.
  • Developed an organizational-internal mental health support and advocacy program for over 200 employees with the approval and support of top-level Army psychiatric team.


Certification

Joint Cyber Analyst Certification

Timeline

Administrative and Operations Manager

U.S. Army Active Duty
10.2022 - Current

Computer Network Analyst (35N)

U.S. Army Active Duty
01.2020 - Current

Retail Store Manager

Ann Taylor Inc. LOFT
11.2018 - 12.2019

Bachelor of Arts - Spanish Language And Literature

Benedictine College

Similar Profiles

CREATE PROFILE
Margaret Wolke