Margaret Woods
Huntington,NY
Summary
Professional, dedicated and friendly front desk specialist with experience in busy clinical settings, supporting hospital operations and acting as the first point of contact for clients and patients. Knowledgeable in scheduling, recording, medical terms and dispensing medications along with every aspect of front desk management. Compassionate with critical thinking skills in high stress situations. Offers a successful career comprising of over 25 years of management excellence.
Overview
24
24
years of professional experience
1
1
Language
Work History
Front Desk Medical Receptionist
Huntington Village Animal Hospital
04.2022 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Managed high volume, multi-line phone system and pleasantly greeted clients.
- Entered data from medical records and office visits into computer system.
- Prepare, dispense, refill medications for patients.
- Extensive knowledge of veterinary terms, procedures, medications, scheduling, insurance and billing.
- Critical thinking in emergency situations.
Front Desk Receptionist
Huntington Animal Hospital
01.2021 - 03.2022
- Scheduled, coordinated and confirmed appointments and surgeries during Pandemic.
- Confirmed appointments, communicated with clients, and updated client medical records.
- Operated multi-line telephone system to answer high volume of calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Discharge and follow up after surgery.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Marketing and Advertising Manager
Maddaloni Jewelers
06.2000 - 08.2017
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Streamlined marketing processes for improved efficiency and cost savings while launching a successful website that improved customer retention rates.
- Established strong relationships with key industry influencers and cross marketing luxury brands to expand clientele reach and credibility.
- Developed and managed campaigns, creative designs, website, digital and radio ads.
- Drafted press releases and marketing ads for revenue generating luxury events and fundraisers.
- Created and managed contracts for social media, email blasts, radio, online and television campaigns.
- Worked with media outlets creating promotional campaigns that drove strategic initiatives and raised awareness of new product launches.
- Trained and mentored new hires and staff employees relaying expectations and responsibilities of career progression within the organization.
- Researched competitors offerings to develop explosive new advertising campaigns.
- Developed and maintained long-term partnerships with jewelry and watch vendors providing exceptional customer service.
Education
Associate of Arts - Directing And Theatrical Production
SUNY Purchase
Purchase, NYSkills
- Front Desk Operations, Patient Scheduling, Registration, Discharge, Billing, Customer Service
- Data Entry, Documentation, Insurance Claims, Payment Collection, Logging and Re-filling Medications
Hobbies
Cooking, skiing and traveling.
Languages
Hungarian
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
401k matchHealthcare benefitsInterests
Fashion (Past Professional Modeling Career)
Timeline
Front Desk Medical Receptionist
Huntington Village Animal Hospital
04.2022 - Current
Front Desk Receptionist
Huntington Animal Hospital
01.2021 - 03.2022
Marketing and Advertising Manager
Maddaloni Jewelers
06.2000 - 08.2017
Associate of Arts - Directing And Theatrical Production
SUNY Purchase
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