Margaret Yang
Pepperell,MA
Summary
Adaptable professional with extensive experience in hospitality, retail, and emergency management. Proven ability to excel in high-pressure environments, demonstrated through roles as a server and hostess in a busy restaurant and solving problems in retail settings. Skilled in customer service, inventory coordination, and effective communication. Currently completing an internship focused on emergency response, gaining experience in helping the city planning to prevent and manage disasters and presenting to city officials. Quick to adapt to new environments, as shown by international study abroad experience.
Overview
3
3
years of professional experience
Work History
INTERN
OFFICE OF EMERGENCY MANAGEMENT
01.2024 - Current
- Facilitation and meeting leadership
- Public speaking and presentation creation
- Project management
- Data presentation and analysis
- Hazard mitigation planning
- Conflict resolution and consensus building
- Assisting in updating Nashua's Hazard Mitigation Plan
SERVER, HOSTESS
TAVERN IN THE SQUARE
02.2023 - 03.2024
- Maintains dining ambiance with enthusiastic attitude.
- Serve patrons with food and beverages in a positive manner.
- Serve orders by picking up and delivering patron's choice from bar and kitchen and delivering accompaniments and condiments from service bars.
- Protect establishment and patrons from adhering to sanitation, safety and alcohol beverage control policies.
SALES ASSOCIATE, SEASONAL
ANDERSON'S NANTUCKET
05.2022 - 08.2023
- Greeted and welcomed customers
- Responded to customer's questions in person, via text and on the phone
- Directing and escorting customers
- Engaging with customers, suggestive selling and sharing product knowledge
- Functioning manger duties while manger was not present
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
PARAPROFESSIONAL
DR. JANICE ADIE DAY SCHOOL
06.2021 - 01.2022
- Worked closely with the teacher and other paraprofessionals to conduct classroom activities.
- Supervised children and aided them in personal care: feeding, toileting and individual care.
- Worked one-on-one with students to help them reach their academic goals.
- Used a variety of behavior management techniques to help develop accepted behaviors.
Education
CRIMINAL JUSTICE (B.S.) -
University of Massachusetts
Lowell, MA05.2024
FRENCH MINOR -
Université Catholique De Lyon
Lyon, France12.2022
Skills
- Sales
- Public Speaking
- Customer Service
- Behavior Management
- Microsoft Excel
- R Programming
- Problem-Solving
- Teamwork and Collaboration
- Research and analysis
Timeline
INTERN
OFFICE OF EMERGENCY MANAGEMENT
01.2024 - Current
SERVER, HOSTESS
TAVERN IN THE SQUARE
02.2023 - 03.2024
SALES ASSOCIATE, SEASONAL
ANDERSON'S NANTUCKET
05.2022 - 08.2023
PARAPROFESSIONAL
DR. JANICE ADIE DAY SCHOOL
06.2021 - 01.2022
CRIMINAL JUSTICE (B.S.) -
University of Massachusetts
FRENCH MINOR -
Université Catholique De Lyon