Margaret Young
109 Garrapata Ln., San Antonio,TX
Summary
As an aspiring teacher, I would love to bring my energy, creativity and commitment to BASIS northeast. I aim to inspire lifelong learners who never stop growing academically as well as personally. I believe in facilitating a safe place for idea sharing by maintaining a respectful and positive classroom culture. I appreciate being considered for the Fellow position. If given the opportunity, I would love to bring my skills, enthusiasm and to to grow as an educator and
Overview
17
17
years of professional experience
Work History
Studio Coordinator
School of Rock SA
01.2021 - 05.2024
- Adhered to health and safety standards, safeguarding all personnel.
- Enhanced client satisfaction by ensuring timely communication and addressing their needs promptly.
- Facilitated informed decisions by maintaining accurate records.
- Assisted in the recruitment process for new team members, contributing to a diverse and skilled workforce.
- Performed routine inspections on equipment/assets, maintaining optimal functionality.
- Facilitated revenue expansion through proactive recognition of upselling avenues in client engagements.
- Ensured minimal disruptions during artist sessions through effective equipment setup.
- Handled incoming inquiries from prospective clients/query resolution promptly leading increased bookings and better conversion rates.
- Implemented inventory control systems to minimize equipment loss or damage, resulting in reduced costs.
- Ensured cleanliness and organization of studio, promoting productive work setting.
- Optimized studio workflow through effective scheduling.
- Reviewed internal processes regularly to identify areas for improvement.
- Provided administrative support to executive staff, enabling them to focus on strategic decision-making tasks.
- Delivered outstanding customer service during client interactions.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Engaged with customers to understand their requirements.
- Implemented marketing strategies to promote studio to potential clients.
- Provided effective leadership by staying calm under rapidly changing conditions.
Customer Experience Agent/Server
Twin Sisters Bakery & Cafe
08.2013 - 03.2020
- Executed customer support tasks proficiently via telephone, online chat, and email.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Provide an enjoyable experience through punctuality and consistency.
- Remained organized and calm during high volume periods and maintained an exceptional level of service.
Office Manager
Harrison Building and Remodeling
02.2007 - 09.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained employee files and time cards to assure accurate payment and tax records.
Education
Texas Educator Certification EC-6 - Early Childhood Education
Alamo Area Colleges-San Antonio College
San Antonio, TX12.2017
Bachelor Of Arts - Political Science
Saint Mary’s University
San Antonio, TX05.2005
High School Diploma - General
Winston Churchill High School
San Antonio, TX05.1997
Skills
- Proficiency in multiple computer programs including Canva, Excel, Microsoft Word and Microsoft Office, Adobe, Outlook and Lightroom
- Actively building skills in AI search, editing and creation as well as staying current with other emerging tech
- Skilled at building meaningful and genuine inter-personal relationships with people to achieve personal and community goals
- Effective at communicating ideas and expectations Using grade level, groups prior knowledge and current class “mood” to optimize instruction time
- Able to collaborate in teams or work individually to achieve goals on time and with accuracy
Additional Information
Completed Clinical Teaching in Judson ISD, Rolling Meadows Elementary, First Grade classroom with Vanessa Nuese. I can provide her contact info if necessary.
Timeline
Studio Coordinator
School of Rock SA
01.2021 - 05.2024
Customer Experience Agent/Server
Twin Sisters Bakery & Cafe
08.2013 - 03.2020
Office Manager
Harrison Building and Remodeling
02.2007 - 09.2009
Texas Educator Certification EC-6 - Early Childhood Education
Alamo Area Colleges-San Antonio College
Bachelor Of Arts - Political Science
Saint Mary’s University
High School Diploma - General
Winston Churchill High School
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